Brooke Fusco
Olean,NY
Summary
Proven leader in driving sales and customer satisfaction at Signet Jewelers, adept in upselling strategies and relationship selling. Excelled in fostering team growth and leveraging social selling to exceed targets. Achieved notable increases in customer retention, showcasing exceptional proficiency in POS operations and strategic prospecting. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
District Social Sales Lead
Signet Jewelers Inc.
09.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Increased sales and customer satisfaction through personalized servicing.
- Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Assistant Store Manager
Signet Jewelers
06.2017 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Jewelry Consultant /Key Holder Supervisor
Signet Jewelers
10.2009 - 06.2017
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Supported store management by performing administrative tasks, including scheduling appointments and processing transactions accurately.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
- Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
Education
Associate of Applied Science - Human Services
Jamestown Community College
Olean, NY05.2021
Skills
- Upselling strategies
- Relationship selling
- Customer Retention
- Social selling
- Closing Techniques
- Point of sale operation
- Processing payments
- Opening and closing procedures
- Strategic Prospecting
- Objection handling
Certification
DCA Diamontologist
GSI Diamond Essential Certification
Bridal Certification
Lab Created Diamond Certification
Timeline
District Social Sales Lead
Signet Jewelers Inc.
09.2022 - Current
Assistant Store Manager
Signet Jewelers
06.2017 - 07.2022
Jewelry Consultant /Key Holder Supervisor
Signet Jewelers
10.2009 - 06.2017
Associate of Applied Science - Human Services
Jamestown Community College