Karla Montesinos
Chicago,IL
Summary
Recent Business Management graduate from DePaul University with a focus in project management, social media marketing, and customer relations. With over 6 years of experience in sales and customer service, I have developed skills over time in client relationship management, negotiation, and hospitality. I am looking to use my transferrable skills to deliver results in a new and challenging role.
Overview
4
4
years of professional experience
Work History
Sales Executive/Social Media Manager
Crystal Klear Cleaning
11.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Server
ROOF on the Wit
09.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled large cash and credit card transactions
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
Production Crew
Auris Presents
08.2022 - 09.2022
- Assisted in setting up for the Heatwave Music Festival
- Managed daily tasks (painting, building, cleaning, etc.)
- Worked efficiently to meet strict festival deadlines
- Ensured artists were satisfied with their experience
- Demonstrated self-motivation, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Intern
C.H. Robinson
05.2021 - 07.2021
- Gained valuable experience working within the logistics industry, applying learned concepts directly into relevant work situations.
- Improved order accuracy, managed pick-and-pack processes for timely delivery to customers.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Scheduled deliveries and shipments, and provided real-time updates to all parties.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, IL06-2024
Skills
- Sales expertise
- Negotiation tactics
- Time management
- Business development and planning
- Lead generation
- Customer relationship management
- Upselling strategies
- Cash handling
- Project management
- Team collaboration
- Client retention strategies
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Executive/Social Media Manager
Crystal Klear Cleaning
11.2024 - Current
Server
ROOF on the Wit
09.2022 - 07.2024
Production Crew
Auris Presents
08.2022 - 09.2022
Intern
C.H. Robinson
05.2021 - 07.2021
Bachelor of Science - Business Management
DePaul University
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