Robert Elder
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Inside Sales Partner/Social Media Sales Manager
Hit Promotional Products Inc.
09.2023 - Current
- Handled all Sales inquiries on Facebook and other social media platforms.
- Established long-term customer relationships by providing exceptional customer service.
- Delivered persuasive sales presentations, showcasing product features and benefits tailored to individual client requirements.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Business Sales Representative
Comcast
02.2022 - 08.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Prelim CD specialist
Interfirst Mortgage Company
06.2021 - 01.2022
- Reviewed Title Documents and 1003s to gather information.
- Reviewed Taxes and payoffs in order to confirm payment was made.
- Created Prelim Closing Disclosures.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
Vendor Manager
Mortgage Connect LP
02.2021 - 06.2021
- Prepared check requests, invoices and business expense reimbursements for authorization
- Developed talent including through onboarding, training and employee development
- Provided subcontractor and vendor management, including performance reviews and necessary follow-up actions.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Closing Coordinator
Title Forward
05.2019 - 02.2021
- Reviewed Documents for accuracy
- Searched and Acquired Taxes, Liens, Payoffs & Utilities
- Responsible for opening Title Orders from start to finish
- Would research and Acquire HOA documents
- Assisted Title Department with additional information needed for Title Searches
- Created Compliance Documents for Closings
- Handled Funding Approval for Deals that were closing
- Gathered customer information including payoff authorization and disbursement information.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Maintained checklists of required documentation and open issues affecting closings.
Inside Sales Partner
Hit Promotional Products
05.2018 - 05.2019
- Assisted customers with pricing, order entry and custom products
- Generated sales for the overall growth of the company.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
Sales Manager
Farmers Insurance
09.2017 - 05.2018
- Generated new leads, acquired new customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Underwriter
American Collector's Insurance
08.2016 - 06.2017
- Had property & casualty license within 15 states
- Left company as #3 salesman out of over 30 employees
- Duties included assisting customers on auto and collectible policies, underwriting the sale from start to finish and maintaining relationship with brokers.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
Floor Supervisor
Xerox/Conduent
03.2014 - 08.2016
- Skilled and educated in health benefits, including all types of medical plans, billing, 401k, flexible spending accounts
- Assisted irate, and upset customer calls
- Trained other employees in varieties of skill sets, listening to their calls and reporting to upper management
- Worked on customers pension plans and financial planning.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
BS - Counter-Terrorism & Homeland Security
Southern New Hampshire University
01-2028
High School Diploma -
Highland Regional High School
Blackwood, NJ06.2005
Skills
- Social media marketing
- CRM software proficiency
- Customer relations
- Sales presentations
- Conflict resolution
- Call center operations
- Order processing
- Live chat support
- Sales expertise
- Account management
Additional Information
- Authorized to work in the US for any employer
Timeline
Inside Sales Partner/Social Media Sales Manager
Hit Promotional Products Inc.
09.2023 - Current
Business Sales Representative
Comcast
02.2022 - 08.2023
Prelim CD specialist
Interfirst Mortgage Company
06.2021 - 01.2022
Vendor Manager
Mortgage Connect LP
02.2021 - 06.2021
Closing Coordinator
Title Forward
05.2019 - 02.2021
Inside Sales Partner
Hit Promotional Products
05.2018 - 05.2019
Sales Manager
Farmers Insurance
09.2017 - 05.2018
Underwriter
American Collector's Insurance
08.2016 - 06.2017
Floor Supervisor
Xerox/Conduent
03.2014 - 08.2016
BS - Counter-Terrorism & Homeland Security
Southern New Hampshire University
High School Diploma -
Highland Regional High School
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