Brooke Giddens
Burleson,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Los Vaqueros
03.2022 - Current
- Ensured an excellent dining experience for up to 30 guests with over 100 guests dining every night
- Incorporated effective selling techniques to increase sales and profits.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Funky Picnic Brewery & Café
10.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Waiter
Grimaldi's Pizzeria
07.2021 - 09.2021
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
On the Border Mexican Grill and Cantina
04.2021 - 06.2021
- Wait on tables while providing guests with excellent service
- Able to provide guests with recommendations and upsell menu items
Togo specialist
On the Border Mexican Grill and Cantina
05.2020 - 06.2021
Hostess/Head trainer
On the border
09.2018 - 06.2021
- Answered all telephone calls
- Coordinated seating and organized reservations
- Greeted customers
- Upheld a high standard of customer service
- Cleaned and prepared tables
- Monitored training of new employees
Education
High School Diploma -
Burleson Centennial High School
Burleson, TX06.2020
Skills
- Cash Handling
- Banquet Coordination
- Guest Engagement
- Sales Expertise
- Busser
- Guest Services
- Serving Experience
- Upselling
Certification
Real Estate License, 05/01/23, 05/01/25
Timeline
Server
Los Vaqueros
03.2022 - Current
Server
Funky Picnic Brewery & Café
10.2021 - 03.2022
Server/Waiter
Grimaldi's Pizzeria
07.2021 - 09.2021
Server
On the Border Mexican Grill and Cantina
04.2021 - 06.2021
Togo specialist
On the Border Mexican Grill and Cantina
05.2020 - 06.2021
Hostess/Head trainer
On the border
09.2018 - 06.2021
High School Diploma -
Burleson Centennial High School
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