Brooke Giordano
Benefits, Inc
Dickson,TN
6
years of professional experience
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Work History
Patient Service Specialist
5 Months- Processed enrollments and terminations of employees for health benefits. Supported employees in filing short-term and long-term disability claims. Assisted with management of HRA and HSA accounts. Verified insurance coverage with carriers.
Patient Service Coordinator
1 Year 2 Months- Greeted patients and managed front desk operations, ensuring smooth patient flow, Answering phone calls, Processed invoices and managed petty cash to maintain accurate financial records, Organized files systematically in the office, ensuring easy access to important documents., scanning, and organizing physical and digital documents.
- Coordinated patient scheduling and appointment confirmations to enhance office efficiency.
- Managed patient intake processes, ensuring accurate data entry into electronic health records.
- Facilitated communication between patients and healthcare providers to improve service delivery.
Financial Counselor
6 Months- Calculated and explained patient's estimated out-of-pocket expenses, detailing deductibles and copayments to enhance financial understanding, Checked patient insurance details for coverage accuracy., Negotiate payment plans, Oversaw petty cash transactions and maintained accurate records. and calculate end of day deposits.
- Provided financial counseling to patients, addressing concerns and guiding them through payment options.
- Analyzed complex insurance claims, ensuring accuracy and timely resolution of patient accounts.
- Collaborated with healthcare teams to develop financial plans tailored to individual patient needs.
Patient Registrar
4 Years- Greeted patients to create welcoming environment, Verified patient demographics and insurance to ensure accurate records, Collected copayments while maintaining patient confidentiality and privacy.
- Registered patient information accurately in electronic health record systems.
- Managed patient check-in and check-out processes efficiently to minimize wait times.
- Coordinated scheduling of appointments, ensuring optimal resource allocation.
Education
Bachelors of Science
Skills
Detail-oriented focus
Communication
Problem Solving
Empathy
Adaptability
Resourcefulness
Timeline
Patient Service Specialist
Benefits, Inc
04.2026 - CurrentRead More
Patient Service Coordinator
Allergy, Asthma and Immunology Center
02.2025 - 04.2026Read More
Financial Counselor
Tristar Horizon Medical Center
08.2024 - 02.2025Read More
Patient Registrar
Tristar Horizon Medical Center
08.2020 - 08.2024Read More
Austin Peay State University
Bachelors of Science
Read More