Lakasha Cooper
McKinney
Summary
Medical Assistant with +10 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Patient Service Specialist
Baylor Scott White
McKinney
10.2024 - Current
- Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
- Provide and obtain signatures on required forms and consents
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
- Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
- Scan all registration and clinical documentation into the system and maintain all medical records
CMA (AAMA)/ Front Desk Specialist
StaffingSolutions
McKinney
06.2018 - 10.2024
- Enter patient information into the computer system(s) accurately, effectively and in a timely manner
- Track insurance limitations, including visit limitations, monetary limitations, and acceptable charge limitations.
- Insurance verification for providers and patients
- Works closely with Physician's offices in regards to treatment, necessary documentation (IE: script for treatment and Plan of Cares) and insurance requirements such as referrals/authorization
- Performs financial clearance of patient accounts by verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required timeframe.
- Answers and screens phone calls for the office or department. Routes calls as appropriate within customer service guidelines. Accurately records messages and delivers them to the appropriate party promptly. Establishes and takes appropriate action as required.
- Greets visitors, guests, and employees promptly and courteously. Determines their needs and provides help according to policies and procedures. If unable to assist, refers them to the appropriate party or department.
Medical Billing Specialist/ CMA
Family Healthcare Clinic
Pearl
02.2014 - 05.2018
- Collecting Payments, Calling insurance companies for coverage/eligibility.
- Create Medical Billing claims by translate healthcare services rendered into corresponding alphanumeric medical billing codes.
- Input patients data into administrative software.
- Submit billing claims data to the appropriate insurance provider.
- Process and perform completion of Claims to payers.
- Communicate directly with patients to discuss payment options and create payments plans.
- Record outstanding claims and resolve denials instances
- Advise of remaining office visits and monthly Prescriptions coverage of medications and processing medications
- Phone triage for patient care and concerns
- Advise members of active coverage
- Assist with enrollment application status; advise of missing or required documents needed to process enrollments.
Certified Medical Assistant
Baptist Premier Clinic
Jackson
03.2010 - 05.2018
- Phone triage to access patient needs when scheduling appointments and tests.
- Order lab tests and/or perform phlebotomy.
- Clean and stock exam rooms.
- Review patient electronic medical records for accuracy and completeness.
- Refill prescriptions, schedule surgery, Assist physician in exam room, Prior Authorization, Sutures Removal, Spirometry/Exhale Nitric Oxide.
Education
Associate of Science - Medical Billing And Coding
Collins College
McKinney, TX 06.2019 - 07.2021
Associate in Medical Billing and Coding -
Delta Technical College
Horn Lake, MSAssociate of Arts - Certified Medical Assistant
Canton High School
Canton, MSHigh School Diploma -
Canton Allied Health Center
Canton, MSSkills
- Time Management
- Organization
- Attention to Detail
- Quality Focus
- Professionalism
- Productivity
- Patient Services
- Medical Teamwork
- Telephone Skills
- Customer Focus
- Supply Management
- Epic
- EClinical
- Nexgen
- Injections
- EMR
- COLLECTIONS
Certification
- Certified Medical Assistant
- Medical Billing and Coding
Timeline
Patient Service Specialist
Baylor Scott White
10.2024 - Current
Associate of Science - Medical Billing And Coding
Collins College
06.2019 - 07.2021
CMA (AAMA)/ Front Desk Specialist
StaffingSolutions
06.2018 - 10.2024
Medical Billing Specialist/ CMA
Family Healthcare Clinic
02.2014 - 05.2018
Certified Medical Assistant
Baptist Premier Clinic
03.2010 - 05.2018
Associate in Medical Billing and Coding -
Delta Technical College
Associate of Arts - Certified Medical Assistant
Canton High School
High School Diploma -
Canton Allied Health Center