Brooke Goldberg Eisenberg
Coconut Creek,FL
Summary
Versatile Operations Management Analyst with advanced knowledge of technological, business development and operational areas. Steps into new areas with adaptable approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Performance Manager
Cartiga, LLC
08.2016 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Transformed existing processes and rebuilt platform to optimize information utility and process efficiency.
- Managed quality control process to drive accuracy of performance inputs.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- Leveraged analytical tools to provide insight and enhance performance.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Developed and maintained relationships with external vendors and suppliers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Senior Customer Loyalty Specialist
Funeral Funding Center, Inc
11.2010 - 11.2015
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Made approval and denial recommendations by determining accurate risk levels.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Bachelor of Arts - Technical Communication
University of Central Florida
Orlando, FL06.2009
Skills
- Strategic Decision-Making, Operational Efficiency, Training
- Microsoft Office: Word, Excel, Powerpoint
- Salesforce Power User
- Certified Scrum Master
Languages
Spanish
Limited Working
Timeline
Operations Performance Manager
Cartiga, LLC
08.2016 - Current
Senior Customer Loyalty Specialist
Funeral Funding Center, Inc
11.2010 - 11.2015
Bachelor of Arts - Technical Communication
University of Central Florida
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