RALPH VALENT
Saint Augustine,United States
Summary
Proactive professional offering many years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity, and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Performance Manager
Cox Automotive
Jacksonville, FL
12.2023 - Current
- Conducted regular meetings with employees to discuss performance objectives and expectations.
- Developed processes for conducting effective performance reviews.
- Monitored the implementation of action plans developed through the Performance Management system.
- Analyzed employee productivity data to identify areas for improvement.
- Reviewed existing procedures and systems related to Performance Management regularly for improvements.
Dealertrack F & I Account Manager
Cox Automotive
Jacksonville, FL
01.2021 - 12.2023
- Developed strategies to increase revenue from existing accounts.
- Provided technical support to customers when needed.
- Monitored competitor activities in order to stay ahead of the competition.
- Negotiated contracts with clients to maximize revenue potential.
- Analyzed client data and identified opportunities for growth.
- Provided technical assistance during product demonstrations or presentations.
Manheim Express Client Solution Specialist
Cox Automotive
Jacksonville, FL
12.2020 - 01.2021
- Inspected vehicles for safety and mechanical issues, such as brakes, tires, lights, and fluid levels.
- Operated computerized equipment to perform diagnostic tests on engines, transmissions and other systems.
- Provided detailed reports on inspection findings to management and customers.
- Maintained accurate documentation of all inspections performed in accordance with company policies and procedures.
- Performed visual inspections of vehicle interior and exterior components to detect any damage or defects.
- Conducted road tests to evaluate performance of the engine, transmission and other major components.
Director of Dealer Success
E Drive Auto Technologies
Jacksonville, FL
08.2017 - 03.2020
- Developed and executed digital sales strategies to increase customer engagement.
- Developed innovative solutions to create digital programs for client presentations.
- Analyzed usage information for trends and areas of improvement from clients and consultants.
- Led, coached and developed employees to achieve sales goals.
- Implemented best practices for tracking effectiveness of campaign success by measuring digital metrics and client return on investment.
- Scheduled and attended weekly appointments with clients.
General Sales Manager
Auction Direct USA
Jacksonville, FL
09.2015 - 08.2017
- Managed staff of 15 sales representatives, providing guidance and support as needed.
- Developed and implemented strategies to increase sales revenue.
- Conducted regular training sessions for new sales personnel.
- Identified areas needing improvement in order to maximize efficiency.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Created weekly and monthly reports on sales performance, goals, and objectives.
General Manager V.P.
Executive Car Buying Services Inc.
West Caldwell, NJ
07.2000 - 02.2010
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
Dealership Management - New And Used Vehicle Operations
N.A.D.A Dealer Academy
Tysons Corner, VA02-1997
Some College (No Degree) - Business Administration And Management
County College of Morris
Randolph Township, NJ09-1989
High School Diploma -
Pequannock Township High School
Pequannock, NJ06-1987
Skills
- Performance analysis
- Performance management
- Data interpretation
- Problem-solving
- Contract negotiation
- Operational efficiency
- Performance improvement
- Business intelligence
- Effective communication
- Workflow optimization
- Adaptability and flexibility
- Analytical thinking
Accomplishments
American Honda GoldMaster Salesperson - 1994,1995,1996,1997,1998
Ebay Top Seller Award - 2005,2006,2007,2008,2009
Seasoned buyer with Manheim and Adesa Auto Auctions
Participant in 100’s of OEM sponsored workshops & breakout sessions
Always top in the District C.S.I.
Top 5 finish Dealertrack Account Managers
2024 Operations Performance Manager 647% NBA and .03 Percent Churn
Certification
- Proficient with Dealertrack, Reynolds & Reynolds, CDK, Xtime, VinSolutions & Salesforce
- Certified Sales Trainer and Closer for Honda, Chevy and Volkswagen
Affiliations
- Member of the Sons of the American Legion
- Love to Landscape and Garden my Home
- Avid Fisherman
References
References available upon request.
Timeline
Operations Performance Manager
Cox Automotive
12.2023 - Current
Dealertrack F & I Account Manager
Cox Automotive
01.2021 - 12.2023
Manheim Express Client Solution Specialist
Cox Automotive
12.2020 - 01.2021
Director of Dealer Success
E Drive Auto Technologies
08.2017 - 03.2020
General Sales Manager
Auction Direct USA
09.2015 - 08.2017
General Manager V.P.
Executive Car Buying Services Inc.
07.2000 - 02.2010
Dealership Management - New And Used Vehicle Operations
N.A.D.A Dealer Academy
Some College (No Degree) - Business Administration And Management
County College of Morris
High School Diploma -
Pequannock Township High School
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