Brooke Gonzalez
Loxahatchee ,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Grocery Stock Clerk
Publix
10.2009 - 10.2018
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer service goals and exceeded customer expectations.
Cashier
Publix
08.2006 - 10.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Grocery Bagger
Publix
05.2004 - 08.2006
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, Florida 05.2004
Skills
- Service-Orientation
- Team Development
- Customer Data Confidentiality
- Complex Problem-Solving
- Monthly Audits
- Computer Proficiency and Microsoft Office
Timeline
Grocery Stock Clerk
Publix
10.2009 - 10.2018
Cashier
Publix
08.2006 - 10.2009
Grocery Bagger
Publix
05.2004 - 08.2006
High School Diploma -
Royal Palm Beach High School
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