Summary
Overview
Work History
Education
Skills
Certification
Timeline
Brooke Groom

Brooke Groom

Fredericksburg,TX

Summary

Sommelier Educator, with over 7 years of experience in the Texas wine and hospitality industry, I create memorable experiences for guests and clients by sharing my passion and knowledge of wine. I am certified by the International Sommelier Guild (ISG).


My diverse background in sales, insurance, finance, and wine has cultivated a nuanced skill set that enables me to adapt to different professional landscapes and solve problems creatively. I am open to mutually beneficial partnerships with freelance opportunities that align with my values and goals of providing quality service, education, and relationship building. Proficient in Microsoft Suite and B2B sales. As an INFJ personality type, I thrive on collaboration, growth, and development.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Freelance Sommelier

02.2022 - Current
  • Experienced in conducting wine tastings and helping wineries, caterers, and event venues to develop wine lists based on their menus and occasions
  • Passionately inform, describe and educate guests on selections and palate preferences in an approachable and inviting manner
  • Implemented staff training programs to increase wine knowledge and better relate to wine enthusiasts
  • Trained staff in proper serving etiquette and continually worked to maintain a positive, interesting working and hosting atmosphere.

Sommelier Certified Wine Educator

Signor Vineyards
01.2020 - 02.2022
  • Demonstrated Sommelier certified wine educator tasks by showcasing attention and commitment to guest experience, sales, branding, and wine related education, leading to favorable outcomes
  • Delivered exceptional service by greeting and serving guests in a timely, warm manner with inspired application of hospitality and wine education resulting in retention based visits and memberships
  • Consistently adhered to quality expectations and standards by maintaining congenial and professional guest interactions that aligned with both company values and guest perspective
  • Reached and exceeded wine club membership goals monthly outperforming previous years metrics
  • Enacted awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Member Specialist

Firstmark Credit Union
11.2017 - 12.2020
  • Performed duties and responsibilities of answering phone calls/emails, responding to customer questions/complaints, and walking customers through basic troubleshooting or onboarding processes including new accounts and lending for the purposes of relationship building and financial literacy
  • Guided members to understand the product by informatively correlating questions about accounts and options to best meet their individual needs
  • Successfully anchored members across different product/service offerings throughout the credit union by implementing developed ancillary sales techniques.

Regional Team Leader

Texas State Low Cost Insurance
09.2012 - 06.2015
  • Revitalized relationship building with a focus on tailored service to generate and maintain loyal clientele exponentially contributing to the acquiring of new business while also sustaining the existing book of business
  • Maximized sales goals by exceeding monthly/yearly quotas as one of three offices out of 42 to achieve earned, written, and collected premium
  • Dedicated to continuously improving sales abilities and product knowledge with the use of high collaboration between departments and agents by developing new processes for employee feedback which resulted in marked engagement, performance improvements and enhanced company culture
  • Analyzed sales volume, retention and loss ratio trends to identify areas for recovery, development and missed opportunities
  • Reimagined standard marketing practices by concentrating on niche markets with specific needs/interests that would directly benefit the recipient while protecting the company and brand integrity generating a profitable book of business.

Education

General Lines Agent License in Property and Casualty -

Texas Department of Insurance, Texas
License Number: 1984474

Skills

  • Wine Tasting Expertise
  • Staff Training and Development
  • Wine Education
  • Client Relations
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Critical Thinking
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution
  • Computer Proficiency

Certification

  • General Lines Agent, 03/01/15, 07/01/24, Texas Department of Insurance, 1984474
  • Certified Sommelier, 08/01/21, Present, International Sommelier Guild, 202595
  • Public Notary, 02/01/18, 02/01/22
  • NMLS, 2018

Timeline

Freelance Sommelier -
02.2022 - Current
Sommelier Certified Wine Educator - Signor Vineyards
01.2020 - 02.2022
Member Specialist - Firstmark Credit Union
11.2017 - 12.2020
Regional Team Leader - Texas State Low Cost Insurance
09.2012 - 06.2015
Texas Department of Insurance - General Lines Agent License in Property and Casualty,

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Brooke Groom