Brooke Guard
Saratoga Springs
Summary
Experienced in providing exceptional customer support and assistance. Leveraging effective communication and problem-solving skills to consistently enhance customer satisfaction. Deep understanding of handling diverse customer inquiries and resolving issues efficiently. Expert at delivering top-notch service while maintaining a positive and professional demeanor.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Vivint Solar
Lehi, UT
09.2018 - 08.2019
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Educated customers and took a solution oriented approach in helping customers navigate the solar process.
- Achieved and exceeded monthly and annual sales targets. Earning 3 top salesperson of the month awards for my team.
Dental Assistant
Creekside Dental
Idaho Falls, Idaho
08.2015 - 09.2018
- Efficiently manage patient care, office and laboratory duties
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office managers with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care
- Worked chair side with Dentist assisting with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment
Customer Service Representative
Alliance Health
Sandy, Utah
06.2015 - 08.2015
- Answered calls from patients who had questions and concerns about diabetic supplies
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Help patients with updating their insurance and doctor information
Customer Service Representative
ADT Security
Lindon, Utah
05.2014 - 11.2014
- Answered calls and addressed customer inquiries, solving problems and providing new product information
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Education
High School Diploma -
Pine View High School
St. George, UTSkills
- Customer Support Expertise
- Effective Time Management
- Clear Verbal Communication
- Computer Proficiency
- Creative Problem Resolution
- Call center experience
- Active listening
Timeline
Sales Development Representative
Vivint Solar
09.2018 - 08.2019
Dental Assistant
Creekside Dental
08.2015 - 09.2018
Customer Service Representative
Alliance Health
06.2015 - 08.2015
Customer Service Representative
ADT Security
05.2014 - 11.2014
High School Diploma -
Pine View High School