Brooke Guard
Saratoga Springs
Summary
Experienced in providing exceptional customer support and assistance. Leveraging effective communication and problem-solving skills to consistently enhance customer satisfaction. Deep understanding of handling diverse customer inquiries and resolving issues efficiently. Expert at delivering top-notch service while maintaining a positive and professional demeanor.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
Vivint Solar
09.2018 - 08.2019
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Educated customers and took a solution oriented approach in helping customers navigate the solar process.
- Achieved and exceeded monthly and annual sales targets. Earning 3 top salesperson of the month awards for my team.
Dental Assistant
Creekside Dental
08.2015 - 09.2018
- Efficiently manage patient care, office and laboratory duties
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office managers with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care
- Worked chair side with Dentist assisting with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment
Customer Service Representative
Alliance Health
06.2015 - 08.2015
- Answered calls from patients who had questions and concerns about diabetic supplies
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Help patients with updating their insurance and doctor information
Customer Service Representative
ADT Security
05.2014 - 11.2014
- Answered calls and addressed customer inquiries, solving problems and providing new product information
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Education
High School Diploma -
Pine View High School
St. George, UTSkills
- Customer Support Expertise
- Effective Time Management
- Clear Verbal Communication
- Computer Proficiency
- Creative Problem Resolution
- Call center experience
- Active listening
Timeline
Sales Development Representative
Vivint Solar
09.2018 - 08.2019
Dental Assistant
Creekside Dental
08.2015 - 09.2018
Customer Service Representative
Alliance Health
06.2015 - 08.2015
Customer Service Representative
ADT Security
05.2014 - 11.2014
High School Diploma -
Pine View High School
Similar Profiles
Richard RamirezRichard Ramirez
Sales Representative at Vivint SolarSales Representative at Vivint Solar
Adam GentryAdam Gentry
Door-to-Door Sales Representative at Vivint SolarDoor-to-Door Sales Representative at Vivint Solar
Aidan ReesAidan Rees
Vivint Technician at Vivint SolarVivint Technician at Vivint Solar