Brooke Handley
Waxhaw,NC
Summary
Enthusiastic and highly motivated student currently attending Meredith College to complete my Political Science degree. Strong customer service and sales experience.
Overview
6
6
years of professional experience
Work History
Bookseller
Barnes And Nobles
08.2022 - Current
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
- Collaborated with other staff to support smooth daily operations.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Established strong relationships with customers to encourage repeat business.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented creative strategies to improve customer satisfaction.
- Implemented new procedures and policies to improve store operations.
Waitress/Hostess
MingFu Sushi & Chinese
08.2017 - 08.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Political Science
Meredith College
Raleigh, NC05.2024
Skills
- Engaging with Diverse Customers
- Hospitality and Accommodation
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Attention to Detail
- Multi-Tasking
- Goal-Driven
- Complex Problem-Solving
- Instructing
- Social Perceptiveness
- Negotiation
- Reading Comprehension
- Critical Thinking
Timeline
Bookseller
Barnes And Nobles
08.2022 - Current
Waitress/Hostess
MingFu Sushi & Chinese
08.2017 - 08.2020
Bachelor of Science - Political Science
Meredith College
Similar Profiles
Eli NealeEli Neale
Bookseller/Reciever at Barnes and NoblesBookseller/Reciever at Barnes and Nobles
Liv SnyderLiv Snyder
Bookseller at Barnes and NoblesBookseller at Barnes and Nobles
Brookelynn KyleBrookelynn Kyle
Event Coordinator at Barnes and Nobles BookstoreEvent Coordinator at Barnes and Nobles Bookstore