Microsoft
Hi, I’m
Brooke Hartley
Customer Service/Barista/Assistant Manager
Pocatello,ID
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Summary
Dedicated barista and assistant manager with a strong focus on customer service and team collaboration. Experienced in managing high-volume transactions while training new staff to ensure operational efficiency.
Overview
11
years of professional experience
Work History
Albertsons
Barista/Assistant Manager
05.2020 - 06.2026
Job overview
- Prepared high-quality espresso beverages and specialty drinks following established recipes.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new baristas on beverage preparation techniques and customer interaction best practices.
- Managed 40+ transactions on a daily basis
U-Haul Corporate Office
Customer Service Representative
06.2015 - 03.2020
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed rental transactions using proprietary software to ensure accuracy and efficiency.
- Assisted customers with equipment selection and reservation changes, enhancing satisfaction levels.
- Trained new team members on company policies and procedures, fostering a collaborative environment.
- Oversaw more than 50 chat sessions each night during late night periods.
Education
Ocean Lakes High SchoolVirginia Beach, VA
GED
University Overview
- Relevant Coursework: Business & Marketing
- Professional Development: Business
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Problem-solving
Accomplishments
- Promoted to Assistant Manager after 14 months.
- Memorized ingredients and recipes for 30 specialty drinks.
- Supervised team of 5-8 staff members.
- Employee of the month within the first year.
Certification
- CM - Certified Manager Certification
- Starbucks Assistant Manager Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Starbucks
- Albertsons
- U-Haul
Software
Interests
Travel
Photography
Books
Timeline
Barista/Assistant Manager
Albertsons
05.2020 - 06.2026
Customer Service Representative
U-Haul Corporate Office
06.2015 - 03.2020
Ocean Lakes High School
GED