Brooke Hatcher
Cathedral City,CA
Summary
Kind & caring results-driven professional focused on delivering exceptional support for clients needs. Successfully manages concerns and restores confidence to the client while addressing their skincare goals. Creating an optimal relaxation experience for client satisfaction. Offers strong background in customer relations and communication. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, passion for skincare health, helping others look and feel great, and excellent time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa Front Desk Agent
Omni Rancho Las Palmas Resort
12.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Gave my knowledge and skincare advise to clients who were seeking the correct products or treatments.
Front Office Supervisor
Ace Hotel & Swim Club
03.2021 - 05.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Education
No Degree - Esthetician License #Z157499
Milan Institute - Palm Desert
Palm Desert, CA05.2023
High School Diploma -
South Kitsap High School
Port Orchard, WA06.2015
Skills
- Skin analysis
- Custom facial, chemical peels, dermaplane facial, microdermabrasion, eyelash extensions, eyelash & brow lift tint, waxing
- Report Generation
- Registration Processing
- Guest Relations
- Credit and Cash Payments
- Safety and Security Procedures
- Listening Skills
Certification
Esthetician License #Z157499
Microdermabrasion Certified
Dermalogica Nano-needling Certified
Paris Lash Eyelash extension Certification
Dermalogica Pro-Power Peel Certification
Timeline
Spa Front Desk Agent
Omni Rancho Las Palmas Resort
12.2022 - Current
Front Office Supervisor
Ace Hotel & Swim Club
03.2021 - 05.2022
No Degree - Esthetician License #Z157499
Milan Institute - Palm Desert
High School Diploma -
South Kitsap High School
Esthetician License #Z157499
Microdermabrasion Certified
Dermalogica Nano-needling Certified
Paris Lash Eyelash extension Certification
Dermalogica Pro-Power Peel Certification
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