Brooke Hazelton
Chico
Overview
13
13
years of professional experience
Work History
Operations Manager
Norcal Nitro Coffee
01.2019 - Current
- Implemented process improvements to enhance organizational culture, streamline procedures, and promote a supportive, growth-focused environment for both clients, distributors, and staff.
- Fostered positive, open communication among team members, improving collaboration and reducing misunderstandings to ensure timely and effective service delivery.
- Identified and addressed unsafe or unethical practices, advocating for staff well-being and ensuring that all interventions followed best practices for safety and effectiveness.
Barista
Juice and Java
01.2013 - 01.2018
- Considerately interacted with customers and fellow staff during stressful periods of time to promote a positive environment.
- Trained new team members, sharing knowledge and skills to foster a strong understanding of products and enhance customer service, contributing to a collaborative and supportive work environment.
Education
Bachelor of Arts - Social Work
California State University Chico
05.2026
Associate's degree - Social and Behavioral Science
Butte College
Skills
- Conflict resolution
- Project management
- Advocacy skills
- Cultural awareness
- Problem-solving
- Goal attainment
- Client relationships
- Team building/leadership
- Decision-making
- Operations oversight
- Mental health support
- Behavioral plan creation
- Professional ethics
- Individual counseling
- Behavior management
- Trauma-informed care
- Vulnerable Population Support
- Time management
Volunteer Experience
- Blue Oak Charter School – Practicum Agency, works as a wellness room aide, assisting in social and emotional wellness. Provides individualized counseling and facilitates small group sessions. Assists students with academic work. Supported students with emotional regulation and coping strategies, collaborated with school staff to promote student well-being and academic success. Provides playground support during recess and lunch as needed.
- Elementary School Volunteer, Applied problem-solving skills to resolve unexpected challenges during events, ensuring a positive experience for attendees of all ages. Collaborated with students of diverse age groups and teachers, tailoring communication and activities to meet each child's needs.
- Shelter Monitor Aide, Fostered a welcoming environment for all guests, demonstrating cultural sensitivity and respect while assisting with daily operations. Provided compassionate assistance to individuals facing homelessness, utilizing problem-solving skills to connect them with appropriate resources and support.
- In-Home Caregiver, Adapted care routines to meet the physical and emotional needs of the client, using problem-solving skills to address challenges and improve their well-being. Managed care schedules effectively to provide timely, efficient service while prioritizing client comfort and needs.
- Teachers' Aide, Demonstrated effective problem-solving skills by addressing student conflicts and finding creative solutions to keep activities running smoothly. Provided compassionate support to students, fostering an inclusive and welcoming environment.
Timeline
Operations Manager
Norcal Nitro Coffee
01.2019 - Current
Barista
Juice and Java
01.2013 - 01.2018
Bachelor of Arts - Social Work
California State University Chico
Associate's degree - Social and Behavioral Science
Butte College