Brooke Herbert
Surprise,AZ
Summary
Operations Supervisor with progressive leadership experience in high-volume 3PL and warehouse operations. Experienced leading 65+ associates through supervisors and leads, launching new operations, driving KPI performance, labor planning, inventory accuracy, safety, and continuous improvement. Proficient with Odoo WMS and multiple warehouse systems.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Knowledgeable Desired Position with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Operations Manager
We3PL / Empire Imports
01.2026 - Current
- Led warehouse operations for approximately 65 associates through multiple supervisors and leads.
- Directed receiving, shipping, inventory control, and fulfillment.
- Supported startup and warehouse transition initiatives.
- Managed productivity, quality, labor allocation, and customer service metrics.
- Drove continuous improvement and cross-functional collaboration.
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Coordinated logistics and inventory management, optimizing stock levels and reducing delays.
- Trained new staff on operational procedures and best practices, enhancing team performance.
- Implemented quality control measures, improving product accuracy and customer satisfaction.
- Conducted regular assessments of workflows, identifying areas for process improvement.
- Assisted in scheduling tasks and assignments, promoting effective resource allocation.
- Collaborated with cross-functional teams to streamline communication and enhance operational efficiency.
- Managed documentation processes, ensuring compliance with regulatory requirements and company policies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for Number employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
- Achieved significant cost savings with thorough vendor contract negotiations.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Conducted comprehensive market analysis to inform strategic operational adjustments, staying ahead of industry trends.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Oversaw logistics operations, improving delivery timelines and customer satisfaction.
- Implemented cost-saving initiatives, optimizing resource allocation across departments.
- Mentored team members on best practices in supply chain management and operational efficiency.
- Analyzed operational workflows, identifying areas for process improvement and increased productivity.
- Coordinated cross-functional teams to ensure alignment on project objectives and deadlines.
- Developed training programs for new hires, fostering a culture of continuous improvement and learning.
- Managed vendor relationships, negotiating contracts to enhance service levels and reduce costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Quality Assurance Inspector
FIGS
11.2024 - 01.2026
- Conducted thorough inspections of medical apparel to ensure compliance with quality standards.
- Identified defects in products, implementing corrective actions to maintain quality consistency.
- Collaborated with production teams to address quality issues and enhance process efficiency.
- Utilized inspection tools and technology to perform detailed assessments on fabric integrity.
- Documented inspection findings and maintained accurate records for audit readiness.
- Assisted in developing quality control procedures, improving overall product reliability.
- Trained new team members on quality assurance best practices and inspection techniques.
- Participated in root cause analysis meetings to resolve recurring quality concerns effectively.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Influenced positive change within the organization by driving a culture focused on high-quality products and services.
- Conducted training sessions for new Quality Assurance Inspectors, ensuring a consistent approach across the team.
- Recommended changes to assembly and production lines based on repeat product issues.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Removed imperfect products from shipment line.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Provided valuable input during product development stages, ensuring seamless integration between design specifications and QA requirements.
- Maintained calibration records and vendor certifications.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Assisted in the development of comprehensive quality control plans, outlining procedures and guidelines for inspectors.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
- Aided in reducing material waste by identifying recurring issues early on in the production cycle.
- Participated in internal audits to verify adherence to established quality management systems and identify opportunities for enhancement.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Collaborated with cross-functional teams to address root causes of defects and implement preventive measures.
- Oversaw maintenance, calibration and control of inspection, measuring and all test equipment.
- Tested Product or Service for function and accuracy and verified final product configuration met engineering specifications.
- Utilized Software to assist with inspections, manufacturing and measuring equipment.
- Contributed to increased customer satisfaction by ensuring timely identification and resolution of quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
- Recommended architectural improvements, design solutions, and integration solutions.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Repaired faults, reassembled products, and completed additional tests.
- Weighed products prior to shipment to confirm accuracy.
- Investigated customer complaints to take necessary corrective actions.
- Operated and maintained testing equipment.
- Utilized quality control software to track and analyze product data.
- Provided technical support to production personnel.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Assisted in developing inspection and testing protocols.
- Sampled products to verify compliance with standards
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
- Recorded inspection and test results on data sheets.
- Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
Logistics Coordinator
Hickmans Family Farms
03.2023 - 01.2025
- Coordinated logistics operations to ensure timely delivery of products across multiple distribution channels.
- Developed and maintained relationships with suppliers to optimize supply chain efficiency.
- Implemented inventory management strategies to reduce excess stock and minimize waste.
- Analyzed transportation costs and routes to enhance delivery speed and reduce expenses.
- Collaborated with cross-functional teams to streamline workflows and improve overall operational performance.
- Trained new team members on logistics protocols, enhancing team productivity and knowledge retention.
- Monitored compliance with safety regulations and company policies throughout logistics processes.
- Utilized software tools for tracking shipments, improving accuracy in order fulfillment and reporting.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Balanced budget constraints with logistics requirements to optimize resource allocation.
- Organized back-office support for field operations, contributing to smoother project execution.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Studied data to identify trends and patterns in transportation activity.
- Identified opportunities for inventory reductions.
- Negotiated contracts to secure favorable rates and terms.
- Created and managed budgets related to logistics and transportation.
- Monitored performance of logistics operations to identify areas for improvement.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Implemented systems and procedures for accurate data collection and reporting.
- Created reports to provide insights into logistics operations and performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Monitored and adjusted inventory levels according to demand.
- Implemented and developed supply chain strategies to optimize efficiency.
- Managed inventory levels to verify availability of stock for customer orders.
- Prepared and presented reports to management on logistics performance.
- Built and established relationships with staff and vendors.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Updated and maintained databases to track shipments and inventory.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
Operations Supervior III
Delta Apparel
11.2020 - 05.2023
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflow processes, reducing downtime and enhancing productivity metrics.
- Implemented inventory control measures, optimizing stock levels and minimizing waste.
- Coordinated cross-functional teams to address operational challenges swiftly and effectively.
- Led regular performance evaluations, providing constructive feedback to improve team outcomes.
- Developed training materials to enhance employee knowledge of operational systems and tools.
- Analyzed operational data to identify trends, driving continuous improvement initiatives across the department.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for Number employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
- Achieved significant cost savings with thorough vendor contract negotiations.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Enhanced team productivity by implementing dynamic scheduling system that matched tasks with expertise.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Initiated cost-saving initiative by renegotiating supply chain contracts, resulting in improved margins.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Conducted comprehensive market analysis to inform strategic operational adjustments, staying ahead of industry trends.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Implemented predictive maintenance schedule for equipment, drastically reducing unexpected downtime.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Multiproperty Customer Service Representative
NCG Hospitality
11.2019 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Oversaw night audit processes, verifying hotel revenue and expenses for compliance.
- Coordinated emergency procedures, ensuring guest safety during overnight shifts.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained and mentored new staff on operational procedures and software systems.
- Implemented process improvements to enhance efficiency in nightly audits and reports.
- Collaborated with management to develop strategies for improving guest satisfaction scores.
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Performed nightly updates to room charges and rates.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
- Conducted regular inventory checks on supplies necessary for front desk operations, placing reorders when needed to prevent shortages that could impact service quality.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
- Maximized room occupancy rates during peak seasons by identifying available rooms and updating reservation system accordingly.
- Supported the training and onboarding of new hires to ensure they were well-equipped to handle hotel night audit tasks.
- Promoted a safe work environment through adherence to safety protocols and proper handling of emergency situations as needed.
- Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
- Boosted team performance through regular feedback sessions and providing constructive criticism for improvement in night audit procedures.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Reduced guest wait times at check-in by efficiently managing reservation changes and room assignments during high-volume periods.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Generated and printed daily financial reports to track hotel performance.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored hotel's budget and financial records.
- Monitored staff performance and provided feedback and guidance.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Led warehouse management efforts to enhance operational efficiency
- Oversaw strategic planning of labor resources to meet demand
- Directed coordination of third-party logistics (3PL) functions
- Managed inventory control systems to reduce discrepancies
- Supervised shipping and receiving operations to ensure timely delivery
- Championed process improvement initiatives to streamline workflows
- Fostered team development to elevate performance and collaboration
- Monitored safety compliance to maintain a secure work environment
Personal Information
Title: Target Role: Operations Manager
Accomplishments
- Managed 15,000+ active SKUs.
Languages
Sign Language
Limited Working
Spanish
Elementary
Timeline
Operations Manager
We3PL / Empire Imports
01.2026 - Current
Quality Assurance Inspector
FIGS
11.2024 - 01.2026
Logistics Coordinator
Hickmans Family Farms
03.2023 - 01.2025
Operations Supervior III
Delta Apparel
11.2020 - 05.2023
Multiproperty Customer Service Representative
NCG Hospitality
11.2019 - 03.2022
Bachelor of Science - Business Administration
Grand Canyon University