Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CNPR
Timeline
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Brooke Hernandez

San Diego,CA

Summary

Dedicated Customer Service professional with knowledge of exceptional service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Buho Cocina y Cantina
01.2022 - Current
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Patient Care Technician/ Dialysis Technician

DaVita
01.2019 - 05.2021
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Sales Associate

Hayton Farms Berries
05.2015 - 09.2018
  • Also, created and maintained optimal communication chain reducing customer dissatisfaction and participated in multiple skilled activities, supporting patient-centered approach to achieving desired outcomes.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

BA in General Biology -

Western Washington University
Bellingham, Washington

Skills

  • Product and Service Knowledge
  • Anticipation Guest needs
  • Guest Satisfaction
  • Communication
  • Problem-solving
  • Multitasking Abilities
  • Competitive Sports
  • Time Management
  • Telephone Etiquette
  • Sales Techniques

Accomplishments

Collegiate-level Soccer player

Certification

  • CNA - Certified Nurse Assistant
  • CNPR- Certified National Pharmaceutical Representative
  • CPR
  • Collegiate-level Soccer player

CNPR

The certificate earned that demonstrates the knowledge in pharmacology, medical terminology, physiology, and regulations for selling pharmaceuticals to enhance my skills in the industry. 

Timeline

Bartender

Buho Cocina y Cantina
01.2022 - Current

Patient Care Technician/ Dialysis Technician

DaVita
01.2019 - 05.2021

Sales Associate

Hayton Farms Berries
05.2015 - 09.2018

BA in General Biology -

Western Washington University

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Brooke Hernandez