Brooke Hillman
Jonesboro,GA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Mental Health Technician
Riverwoods Behavioral Health
Riverdale, GA
01.2022 - 12.2024
- Aided patients in performing activities of daily living.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
Healthcare Customer Service Representative
Concentrix
Remote
06.2017 - 01.2022
- Ensured that proper follow up was completed after each interaction with a customer.
- Updated patient files in accordance with company policy and procedure guidelines.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Pharmacy Technician
Kroger
Jonesboro, GA
02.2017 - 10.2019
- Prepared and processed medical insurance claim forms and records.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Education
Surgical Technologist Certificate
Auburn University
Remote02-2025
EKG TECHNICIAN
NPCE
Remote01-2025
ACLS
Alison
11-2024
BLS
08-2024
High School Diploma -
Penn Foster
Scranton, PA11-2017
Skills
- HIPAA proficiency
- Basic life support
- Transporting patients
- Setting up and operating equipment
- Patient safety
- Critical thinking
- Charting and clinical documentation
- Trauma-informed care
- Medication dispensing
- Proper labeling procedures
- Insurance billing
- Relationship building
- Disaster recovery
Timeline
Mental Health Technician
Riverwoods Behavioral Health
01.2022 - 12.2024
Healthcare Customer Service Representative
Concentrix
06.2017 - 01.2022
Pharmacy Technician
Kroger
02.2017 - 10.2019
Surgical Technologist Certificate
Auburn University
EKG TECHNICIAN
NPCE
ACLS
Alison
BLS
High School Diploma -
Penn Foster
Similar Profiles
Susan FurroSusan Furro
Psychiatric Mental Health Nurse Practitioner at Riverwoods Behavioral Health SystemsPsychiatric Mental Health Nurse Practitioner at Riverwoods Behavioral Health Systems
CLARISSA YOUNGCLARISSA YOUNG
Behavioral Health Technician at Riverwoods Behavioral HealthBehavioral Health Technician at Riverwoods Behavioral Health
Jabari FergusonJabari Ferguson
Mental Health Technician II at Riverwoods Behavioral Health SystemsMental Health Technician II at Riverwoods Behavioral Health Systems