Brooke Holder
Indianapolis,IN
Summary
Sales representative with a strong background in construction sales, adept at fostering profitable client relationships and aligning solutions with customer needs. Proven track record of driving sales growth while ensuring client satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Internal Account Manager
Panduit
Tinley Park, Illinois
01.2023 - Current
- Managed client relationships to drive satisfaction and retention.
- Analyzed customer needs and provided tailored solutions effectively.
- Conducted regular client meetings to identify needs and create actionable plans.
- Collaborated with sales teams to align strategies and support initiatives.
- Resolved client inquiries promptly, improving service quality and client trust.
- Ensured compliance with company policies in all account management processes.
- Trained new team members on account management procedures and tools.
- Developed training materials for customer service representatives regarding best practices for managing client accounts.
Senior Inside Sales Representative
Graybar Electric
Indianapolis, USA
01.2015 - 08.2022
- Developed and maintained profitable relationships with customers and strategic suppliers to drive sales growth
- Managed sales processes from lead generation to closing deals.
- Analyze and evaluate customer needs based on supply chain behavior and market value
- Determine pricing schedules for quotes, promotions, and negotiations.
- Provide excellent customer service through various channels
- Maintained continuous growth in accounts and budget each year
- Service contractor client accounts-small, medium, and large-in the Indianapolis and Lafayette construction market
- Developed strong relationships with customers to understand their needs.
- Collaborated with team members to strategize on sales approaches.
- Provided product knowledge and training to new sales staff.
- Analyzed market trends to identify potential growth opportunities.
- Utilized CRM software to track customer interactions and sales activities.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Coordinated with suppliers to maintain inventory levels and fulfill orders efficiently.
- Attended trade shows and conferences to promote company's products and services.
Bartender/Server/Trainer
Texas Roadhouse
01.2010 - 01.2017
- Served bar and restaurant patrons, enhancing communication, organization, critical thinking, and active listening skills for future corporate endeavors.
- Provided exceptional customer service in a fast-paced dining environment.
- Mixed and served drinks following Texas Roadhouse recipes and standards.
- Maintained cleanliness and organization of the bar area throughout shifts.
Customer Service Representative
Graybar Electric
01.2013 - 01.2015
- Acknowledged and resolved customer complaints to improve satisfaction
- Responded promptly to customer inquiries to ensure timely support
- Maintained positive, professional attitude to enhance customer experiences
Education
Bachelor of Arts - Communication and Media Studies
Indiana University-Purdue University Indianapolis
Indianapolis, IN01-2013
Skills
- Client management
- CRM utilization
- Customer Service
- Service excellence
- Organization
- Critical Thinking
- Problem solving
- Team collaboration
- Adaptability
- Effective communication
- Communication
- People Skills
Timeline
Internal Account Manager
Panduit
01.2023 - Current
Senior Inside Sales Representative
Graybar Electric
01.2015 - 08.2022
Customer Service Representative
Graybar Electric
01.2013 - 01.2015
Bartender/Server/Trainer
Texas Roadhouse
01.2010 - 01.2017
Bachelor of Arts - Communication and Media Studies
Indiana University-Purdue University Indianapolis