Open To Work
Brooke Holmes
Phoenix,AZ
Work Preference
Summary
Compassionate and results-driven healthcare professional with a rich background in patient care and behavioral health. Proven track record of developing and executing tailored treatment plans that enhance patient engagement and support recovery goals. Leveraging excellent communication skills and attention to detail to monitor patient progress and respond promptly to their needs. Eager to contribute a unique blend of clinical expertise and interpersonal skills to elevate patient care standards.
Overview
1
1
Certification
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Behavior Health Technician
Residential Group Home Services
Phoenix, AZ
03.2022 - 04.2025
- Monitored and documented patient behaviors, progress, and responses to treatment interventions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented individualized care plans to address patient needs and enhance therapeutic outcomes. Self-motivated, with a strong sense of personal responsibility. Monitored patient behavior and emotional status, providing immediate support as needed. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment. Excellent communication skills, both verbal and written. Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lead Behavioral Health Technician
Sunshine Group Homes
Glendale, AZ
06.2013 - 09.2020
- Supervised daily activities of patients, ensuring adherence to treatment plans and safety protocols. Trained and mentored new technicians on behavioral health practices and patient engagement strategies. Collaborated with interdisciplinary teams to develop and implement individualized care plans for patients. Conducted assessments to monitor patient progress, documenting behavioral changes and response to interventions. Facilitated group therapy sessions, promoting communication skills and social interactions among participants. Implemented crisis intervention techniques, effectively managing challenging behaviors in high-stress situations.
Front Desk Receptionist
Cactus Beauty Hair Salon
Phoenix, AZ
09.2009 - 01.2013
- Greeted visitors and managed front desk operations efficiently.
- Coordinated appointment scheduling and maintained accurate calendars for staff. Responded to inquiries, providing exceptional customer service and information. Managed multi-line phone systems, directing calls to appropriate departments. Oversaw inventory of office supplies, ensuring availability and organization.
Education
Non-Degree Program (e.g. Coursera certificate) - Behavioral health technician
Phoenix, United StatesAssociate of Science -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ, USA 08.2010 - 02.2012
Cosmetology - Cosmetology
Maricopa Beauty College
Avondale, AZ, USAGED City of Phoenix Board of Education
Phoenix, AZSkills
- Fast-paced Adaptability
- Crisis Intervention
- Strong verbal and non-verbal communication
- Effective listening
- Patient assessment
- Teamwork and collaboration
- Attention to detail
- Professionalism and ethics
Certification
- CPR certified
- BHT certified
- Crisis intervention
Interests
I come from a large family and although I have never had a substance abuse problem. Several of my siblings and my parents did suffer. I take pride in saying all of my siblings are now sober and in recovery. Since my parents both passed in 2012 and 2013. After suffering from their addiction for years, I have made it my life's mission to support, encourage and motivate others dealing with similar issues and addictions.
Timeline
Behavior Health Technician
Residential Group Home Services
03.2022 - 04.2025
Lead Behavioral Health Technician
Sunshine Group Homes
06.2013 - 09.2020
Associate of Science -
Maricopa Community Colleges, Glendale Community College
08.2010 - 02.2012
Front Desk Receptionist
Cactus Beauty Hair Salon
09.2009 - 01.2013
Non-Degree Program (e.g. Coursera certificate) - Behavioral health technician
Cosmetology - Cosmetology
Maricopa Beauty College
GED City of Phoenix Board of Education