Brooke Hudon
18 Havervale Ln,NY
Summary
. Talented problem-solver ready to back up fellow employees at any time. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Kitchen Manger
TGI Fridays
12.2021 - Current
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Bar Manager
TGI Fridays
05.2019 - 12.2021
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Enhanced team productivity through effective scheduling and task delegation.
Associate Manager
TGI Fridays
04.2018 - 05.2019
- Oversaw training and onboarding process for all newly hired employees
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
TGI Fridays
06.2017 - 04.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Associates In Health Science - Health Science
Westchester Community College
Valhalla, NYHigh School Diploma -
Lake Placid High School
Lake Placid, FLSkills
- Multitasking and Organization
- Performance Monitoring
- Productivity Improvements
- Customer Service
- Attention to Detail
- Problem-Solving
- Staff Management
- Team Collaboration and Leadership
Timeline
Kitchen Manger
TGI Fridays
12.2021 - Current
Bar Manager
TGI Fridays
05.2019 - 12.2021
Associate Manager
TGI Fridays
04.2018 - 05.2019
Server
TGI Fridays
06.2017 - 04.2018
High School Diploma -
Lake Placid High School
Associates In Health Science - Health Science
Westchester Community College