Brooke Ice
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Darden Restaurants, Inc
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bank Teller
Wells Fargo
01.2022 - 07.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Server/Bartender
Darden Restaurants, Inc
05.2015 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Physical Therapist Technician
Alpha Rehab and Spine Strengthening
01.2018 - 12.2018
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
Administrative Assistant
Crippen & Co.
06.2014 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree -
Marion Technical College
Ocala, FL05-2024
Associate of Science -
College of Central Florida
Ocala, FL05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Team collaboration
- Quality control
- Task prioritization
Timeline
Server/Bartender
Darden Restaurants, Inc
01.2024 - Current
Bank Teller
Wells Fargo
01.2022 - 07.2023
Physical Therapist Technician
Alpha Rehab and Spine Strengthening
01.2018 - 12.2018
Server/Bartender
Darden Restaurants, Inc
05.2015 - 01.2022
Administrative Assistant
Crippen & Co.
06.2014 - 05.2015
No Degree -
Marion Technical College
Associate of Science -
College of Central Florida
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