Brooke Ison
Wetumpka,Alabama
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to aligning benefits plans with company objectives while controlling costs and eliminating critical errors. Knowledgeable about worker's compensation, commission structuring and 401K, Health and Life insurance benefits programs. Detail-oriented, conscientious and diplomatic in handling concerns.
Overview
25
25
years of professional experience
Work History
Benefits Coordinator
Lotus HR, Inc.
Montgomery, AL
07.2022 - Current
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Coordinated with external auditors during annual reviews of benefit plans for compliance purposes.
- Assisted in resolving discrepancies between payroll records and vendor invoices related to employee benefits packages.
Training Manager
CVS Pharmacy
Montgomery, AL
06.2011 - 07.2022
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all areas.
District Category Specialist
CVS Pharmacy
Montgomery, AL
01.2005 - 06.2011
- Worked with 25 stores throughout our district specializing in photo and beauty.
- Managed 21 photo lab supervisors to drive sales and service.
- Worked closely with store managers and their teams on maintaining their beauty departments.
Beauty Advisor
CVS Pharmacy
Montgomery, AL
08.2003 - 01.2005
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Met sales goals, supporting organizational health through consistent and reliable service.
Neuroimaging Technician
University Of Alabama At Birmingham
Birmingham, AL
06.2001 - 08.2003
- Executed diagnostics, troubleshooting and evaluations on imaging equipment.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Developer
Macaroni Grill
Montgomery, AL
08.1999 - 06.2002
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness, and sanitation to maintain guest satisfaction and high-quality customer service.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
Education
High School Diploma -
Lee High School
Montgomery, AL05.2002
Sociology
University of Alabama At Birmingham
Birmingham, ALSkills
- Training Program Assessment
- Training Program Modification
- Management Staff Collaboration
- Verbal and Written Communication
- Documentation and Reporting
- Human Resources Management
- Payroll Coordination
- Open Enrollment
- Employee Benefits Practices
- Benefits Administration
Timeline
Benefits Coordinator
Lotus HR, Inc.
07.2022 - Current
Training Manager
CVS Pharmacy
06.2011 - 07.2022
District Category Specialist
CVS Pharmacy
01.2005 - 06.2011
Beauty Advisor
CVS Pharmacy
08.2003 - 01.2005
Neuroimaging Technician
University Of Alabama At Birmingham
06.2001 - 08.2003
Developer
Macaroni Grill
08.1999 - 06.2002
High School Diploma -
Lee High School
Sociology
University of Alabama At Birmingham
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