BROOKE JENNINGS
Tampa,Florida
Summary
Detail-oriented International Studies graduate with strong communication, leadership, and analytical skills. Experienced in employee training, managing competing priorities, and collaborating in fast-paced environments. Brings knowledge of global affairs, cultural awareness, and problem-solving to professional settings.
Overview
6
6
years of professional experience
Work History
Starbucks Barista Trainer
HMS Host International
Tampa, FL
09.2024 - Current
- Trained new employees on store procedures, customer interactions, cleanliness standards, and order preparation.
- Provide hands-on coaching and constructive feedback to improve employee performance and confidence.
- Monitored trainee progress and identify areas for additional coaching and skills development.
- Serve as a resource for new employees, answering questions and supporting their transition into a fast-paced work environment.
Starbucks Barista
HMS Host International
Tampa, Florida
10.2022 - 09.2024
- Communicated with customers to understand needs, answer questions, and provide tailored recommendations.
- Managed multiple responsibilities while maintaining accuracy and delivering quality customer service.
- Collaborated with team members to maintain efficient store operations in a fast-paced environment.
Bakery Sales Staff
Tasty Pastry Bakery
Tallahassee, Florida
01.2021 - 01.2022
- Trained three new cashiers on point of sale operations, packaging, and customer service, enhancing team readiness for busy shifts.
- Managed store opening and setup for regular and peak holiday periods, ensuring smooth operations and customer satisfaction.
Education
Bachelor of Arts - International Studies
University of South Florida
Tampa, FL08-2026
Associate of Arts -
Hillsborough Community College
Tampa, FL08-2024
Skills
- Research & Analysis
- Written Communication
- Global Affairs
- Leadership
- Team Collaboration
- Employee Training
- Problem-Solving
Relevant Academic Experience
- Conducted research on international conflict, governance, peacebuilding, globalization, and political development.
- Analyzed political, economic, and social factors influencing international conflicts and policy responses.
- Developed research papers and policy briefs using academic, governmental, and international organization sources.
Timeline
Starbucks Barista Trainer
HMS Host International
09.2024 - Current
Starbucks Barista
HMS Host International
10.2022 - 09.2024
Bakery Sales Staff
Tasty Pastry Bakery
01.2021 - 01.2022
Bachelor of Arts - International Studies
University of South Florida
Associate of Arts -
Hillsborough Community College