Brooke Jensen
Ansonia
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Advanced Radiology Consultants
Trumbull, CT
01.2024 - 06.2024
- Coordinated appointment scheduling and addressed patient inquiries to enhance service delivery.
- Oversaw patient check-in operations, ensuring a welcoming and organized experience upon arrival.
- Administered electronic health record systems to ensure accurate and efficient management of medical documentation.
- Engaged with healthcare professionals to streamline processes for prompt patient care delivery.
Home Health Hospice Aide
Talem Home Care
Shelton, CT
01.2022 - 01.2024
- Coordinated assistance with daily living activities, ensuring patient comfort and respect for individual dignity.
- Tracked vital signs to ensure patient safety and promptly informed healthcare team of any alterations.
- Facilitated emotional well-being by providing support to patients and families in times of distress.
Medical Receptionist
Wesley Heights
Shelton, CT
12.2018 - 01.2022
- Implemented systematic filing methods to safeguard patient information in accordance with HIPAA guidelines.
- Facilitated patient check-in and check-out processes, ensuring timely service and improved front desk performance.
- Responded to a significant number of incoming calls, providing accurate information and support to patients while ensuring a high standard of service.
Education
Professional Medical Billing & Coding - Medical
Gateway Community College
New Haven, CT06-2026
High School Diploma -
Emmett O'Brien Technical High School
Ansonia, CT06-2020
Skills
- Efficient appointment management
- Ensuring confidentiality in patient care
- Insurance eligibility verification
- Ethical decision-making
- Professionalism and ethics
Accomplishments
Learned EPIC HealthCare Software
Certification
- CNA - Certified Nurse Assistant
- OSHA in HealthCare
- CPR / First Aid / AED Certified
Timeline
Patient Service Specialist
Advanced Radiology Consultants
01.2024 - 06.2024
Home Health Hospice Aide
Talem Home Care
01.2022 - 01.2024
Medical Receptionist
Wesley Heights
12.2018 - 01.2022
Professional Medical Billing & Coding - Medical
Gateway Community College
High School Diploma -
Emmett O'Brien Technical High School