BROOKE JOHNSON
Candler,NC
Summary
Compassionate and community-focused professional with experience supporting diverse families, providing trauma-informed care, and assisting individuals in accessing services and resources. Skilled in providing education, outreach, documentation, and building meaningful relationships with vulnerable populations. Adept at working independently, coordinating services, and communicating program information clearly. Passionate about helping Medicaid members understand benefits, connect with support systems, and improve quality of life.
Overview
9
9
years of professional experience
Work History
Direct Care Coordinator
Direct Care Innovations
Asheville, North Carolina
04.2025 - Current
- Support individuals through person-centered care, promoting dignity, independence, and engagement.
- Document care needs and communicate relevant updates with families and support teams.
- Assist clients in accessing appropriate services, resources, and community programs.
Foster Parent
Buncombe County & Burke County
Asheville, North Carolina
09.2024 - Current
- Provide a nurturing, structured, and supportive home environment for children in foster care.
- Collaborate with DSS teams, schools, and service providers to ensure children receive necessary support and resources.
- Advocate for educational, developmental, and healthcare needs while maintaining required documentation in compliance with state guidelines.
General Manager
Zaxby’s
Asheville, North Carolina
03.2024 - 04.2025
- Managed daily operations including scheduling, hiring, training, inventory, and payroll.
- Fostered a positive work culture focused on communication, teamwork, and accountability.
- Supported community-facing opportunities to enhance engagement and build local connections.
Nanny
Flynn Family
Asheville, North Carolina
08.2018 - 03.2024
- Provided daily care and developmental support to children in a structured, nurturing environment.
- Coordinated school and activity schedules, transportation, and appointments.
- Maintained open communication with parents and adjusted care approaches as needed.
Hostess
Fatz Café
Asheville, North Carolina
02.2018 - 09.2018
- Greeted and assisted guests while maintaining a welcoming environment.
- Managed seating and waitlists to support smooth service and guest flow.
- Responded to questions and concerns professionally and respectfully.
Cashier / Shift Leader
Zaxby’s
Asheville, North Carolina
12.2016 - 02.2018
- Provided friendly and efficient service while processing accurate transactions.
- Supported shift operations and ensured adherence to food safety standards.
- Assisted in training new team members and resolving customer needs.
Education
Associate Degree - Undeclared
AB-Tech Community College
Asheville, NC12-2028
High School Diploma -
Clyde E. Erwin High School
Leicester, NC01-2018
Skills
- Community Outreach & Education
- Trauma-Informed and Compassionate Communication
- Member Engagement & Service Navigation
- Relationship Building & Cultural Sensitivity
- Documentation Accuracy & Confidential Recordkeeping
- Public Speaking & Group Interaction
- Problem Solving & Resource Coordination
- Customer Service & Conflict De-Escalation
- Independent Work, Reliability & Time Management
Additional Information
Valid driver’s license and reliable transportation, Comfortable working in community-facing and field-based roles, Experience working with diverse and vulnerable populations
References
Available upon request.
Core Strengths And Skills
- Community Outreach & Education
- Trauma-Informed and Compassionate Communication
- Member Engagement & Service Navigation
- Relationship Building & Cultural Sensitivity
- Documentation Accuracy & Confidential Recordkeeping
- Public Speaking & Group Interaction
- Problem Solving & Resource Coordination
- Customer Service & Conflict De-Escalation
- Independent Work, Reliability & Time Management
Timeline
Direct Care Coordinator
Direct Care Innovations
04.2025 - Current
Foster Parent
Buncombe County & Burke County
09.2024 - Current
General Manager
Zaxby’s
03.2024 - 04.2025
Nanny
Flynn Family
08.2018 - 03.2024
Hostess
Fatz Café
02.2018 - 09.2018
Cashier / Shift Leader
Zaxby’s
12.2016 - 02.2018
Associate Degree - Undeclared
AB-Tech Community College
High School Diploma -
Clyde E. Erwin High School