Brooke Johnson
Social Security Administration
Casa Grande,USA
12
years of professional experience
Results-oriented administrative professional with a strong background in optimizing workflows and enhancing team productivity. Demonstrates effective collaboration and adaptability in diverse work environments. Skilled in organizational management and strategic planning, driving teamwork and achieving operational goals.
Work History
Management Support Specialist
4 Months- Collaborate with operational supervisors and assistant district manager to evaluate and refine employee work schedules and workload priorities, ensuring alignment with district performance targets.
Operation Supervisor (Detail)
4 Months- Supervised 12 employees daily operations, ensuring compliance with federal regulations and policies.
Management Support Specialist
2 Years 4 Months- Collaborate with operational supervisors, assistant district manager, and district manager to evaluate and refine employee work schedules and workload priorities, ensuring alignment with district performance targets.
Social Insurance Specialist Claims Specialist
4 Years 3 Months- Processed claims for social security benefits, ensuring compliance with federal regulations.
Customer Service Representative
4 Years 8 Months- Conducted daily interviews via face to face or telephone with applicants or claimants in diverse areas such as: assistance with completing forms, questions, report changes, and/or scheduling appointments. Explain to beneficiaries their rights under the Social Security Laws and reporting responsibilities.
Education
Bachelor of Arts - Communications, Political Science
- Years Completed: 3.5
- Total Credits Received: 126
- Major Relevant Courses Subjects: Advanced public speaking, American Sign Language, Communication & Work Relationships, Stress Management, Computer Literacy, Internship, Relational Communication
Skills
Microsoft Office proficiency
Office management
Workload allocation
Professional communication
Employee scheduling
Task prioritization
Teamwork and collaboration
Timeline
Management Support Specialist
Social Security Administration
04.2026 - CurrentRead More
Operation Supervisor (Detail)
Social Security Administration
12.2025 - 04.2026Read More
Management Support Specialist
Social Security Administration
08.2023 - 12.2025Read More
Social Insurance Specialist Claims Specialist
Social Security Administration
05.2019 - 08.2023Read More
Customer Service Representative
Social Security Administration
09.2014 - 05.2019Read More
Arizona State University
Bachelor of Arts from Communications, Political Science
Read More