Brooke Keck
Summerville,SC
Summary
Passionate about social justice, committed to advocating for the rights of others. Advanced multitasking and organizational skills. Strong communication and listening skills with the ability to converse with children, parents/guardians and coworker’s. Behavioral and crisis management abilities to aid in deescalating potential conflict. Caring and compassionate with proven ability to maintain confidentiality. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Office Management
Bee Free Boutique
05.2020 - 12.2021
- Fulfill and ship online orders with great attention to detail
- Respond to customer disputes with prompt resolution for a great customer experience
- Manage social media promotions
- Organize and replenish merchandise for accurate inventory count.
- Implemented positive developments in office management, optimizing productivity through improved process and protocol.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Utilized office management software to record and track customer information.
- Maintained client files and spreadsheets with office management software.
Full Time Nanny
Christina Church
09.2019 - 05.2020
- Provided childcare and light housekeeping for a wonderful family and their infant son until he was 14 months old
- Created indoor and outdoor activities to develop both fine and large motor skills
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Waitress Supervisor
Hickory Bar-BQ
11.2018 - 09.2019
- Exceptional, personalized customer service with attention to detail
- Multitasking between the kitchen, dining room, and carryout station
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Daycare Teacher
Beavercreek Christian Church
05.2017 - 08.2017
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Education
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
12.2021
Wright State University
12.2019
University Of Cincinnati
12.2018
High school diploma -
Beavercreek High School
12.2017
Skills
- Public speaking
- Positive reinforcement
- Communication
- Problem solving
- Leadership
- Adaptability
- Organization
- Client service and support
- Customer Relationship Management
- Conflict Mediation
- Client Advocacy
- Family Education
- MS Office
Timeline
Office Management
Bee Free Boutique
05.2020 - 12.2021
Full Time Nanny
Christina Church
09.2019 - 05.2020
Waitress Supervisor
Hickory Bar-BQ
11.2018 - 09.2019
Daycare Teacher
Beavercreek Christian Church
05.2017 - 08.2017
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Wright State University
University Of Cincinnati
High school diploma -
Beavercreek High School
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