Brooke Kemelgor
Roosters Wings
Lexington,Kentucky
1
Certification
3
years of professional experience
Customer service professional at Roosters Wings, recognized for delivering outstanding guest support. Involved in training new servers and improving team performance. Strong problem-solving skills, able to quickly address challenges. Eager to learn and take on additional responsibilities in a fast-paced environment.
Work History
Server/Busser/Food Runner
1 Year 8 Months- Communicated effectively with kitchen staff to ensure accurate and timely order fulfillment.
- Built positive relationships with customers through attentive listening, friendly conversation and genuine interest in their dining experience.
- Demonstrated strong organizational skills by efficiently managing table turns and ensuring all guests were greeted in a timely manner.
Venue Team
4 Months- Coordinated with vendors to secure on-time service delivery and addressed challenges promptly to ensure seamless event operations.
- Guided guests during events by responding to questions and directing them to appropriate resources.
- Supported event setup and breakdown to ensure venue readiness and timely start of events
Service Team Member
4 Months- Greeted customers and delivered personalized service to enhance customer satisfaction.
- Stocked shelves, rotated merchandise, and kept store clean and organized.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Filled customer orders promptly to ensure efficient service, contributing to overall customer experience.
Education
- Hospitality Management And Tourism
Skills
Order Taking
Money Handling
Customer Service
Greeting guests
Event Coordination
Attention to Detail
Problem Solving
Professional Appearance
Certification
- CPR Certification
- ServSafe Certification
Timeline
Venue Team
The Venue at Evans Orchard
05.2025 - 09.2025Read More
Server/Busser/Food Runner
Roosters Wings
12.2024 - CurrentRead More
Service Team Member
Panda Express
11.2023 - 03.2024Read More
University of Kentucky
from Hospitality Management And Tourism
Read More