Lisette Montano
HAYWARD,California
Summary
Driven and adaptable hospitality professional with extensive experience in high-pressure roles as Host, Server, Busperson, and Food Runner. Excelled in customer service and team collaboration, enhancing guest satisfaction through personalized care and efficient problem resolution. Skilled in multitasking and effective time management, significantly improving dining experience and operational flow. Demonstrated proficiency in POS systems and allergy awareness, ensuring guest safety and satisfaction.
Overview
2
2
years of professional experience
Work History
Host, Server, Busser, Food Runner
08.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Biological Sciences
Cal State East Bay
Hayward, CA05.2026
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Professional Appearance
- Table Assignment Coordination
- Seating arrangements
- Up-selling techniques
- Foreign language skills
- Order Taking
- Allergy awareness
- Flexible and Adaptable
- Warm and Friendly
- Guest Greeting and Seating
- Food Running
Languages
Spanish
Native or Bilingual
Timeline
Host, Server, Busser, Food Runner
08.2022 - Current
Bachelor of Science - Biological Sciences
Cal State East Bay