Brooke Knupp
Camarillo,California
Summary
Client-focused professional with experience in hospitality and care settings. Skilled in multitasking and task management, consistently exceeding performance goals while cultivating strong relationships with customers and team members.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Cronies Sports Grill
Camarillo, CA
08.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Processed orders accurately using point-of-sale systems to ensure efficient service flow.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Receptionist
Club Pilates Franchise LLC
Camarillo, CA
03.2021 - 07.2022
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Maintained accurate records of member accounts and class schedules using ClubReady system.
- Delivered exceptional customer service by resolving inquiries and enhancing member satisfaction.
- Supported strategic promotional efforts aimed at driving membership growth.
- Coordinated communication between instructors and clients for effective class management.
- Organized studio cleanliness and equipment readiness, fostering a welcoming environment.
- Handled incoming calls efficiently, directing inquiries to appropriate staff members promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Caregiver
Private Care
Ventura County
02.2018 - 10.2022
- Provided compassionate care to individuals with diverse needs, enhancing overall well-being and comfort.
- Assisted clients with daily living activities, promoting independence and dignity in personal care.
- Developed personalized care plans in collaboration with healthcare professionals to address specific client needs.
- Monitored clients' health conditions, reporting changes to families and medical personnel promptly.
- Fostered strong relationships with clients and families, building trust and improving communication channels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Nursing
Ventura College
Ventura, CASkills
- Consistent work performance
- High-quality client service
- Maintaining cleanliness standards
- Skilled in managing shift operations
- Proficient in organizing tasks
- Clear and concise communication
- Customer engagement strategies
- Data management in spreadsheets
- Task management expertise
- Skilled in computer software
- Experienced in microsoft and excel
Timeline
Server/Bartender
Cronies Sports Grill
08.2022 - Current
Receptionist
Club Pilates Franchise LLC
03.2021 - 07.2022
Caregiver
Private Care
02.2018 - 10.2022
Nursing
Ventura College