Brooke Koltowich
Swedesboro,NJ
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining relationships with team members. Strong skills in order and payment processing and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Las Aves
Swedesboro, NJ
07.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Host
The Village Pub
Swedesboro, NJ
05.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Balanced cash drawers at the end of each shift.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Host & Busser
Center Square Tavern
Swedesboro, NJ
07.2022 - 04.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Balanced cash drawers at the end of each shift.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Kingsway Regional High School
Woolwich Township, NJ06-2024
Skills
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Positive and professiona
Timeline
Server
Las Aves
07.2024 - Current
Host
The Village Pub
05.2024 - Current
Host & Busser
Center Square Tavern
07.2022 - 04.2023
High School Diploma -
Kingsway Regional High School