BROOKE LAMBERT
Austin,Texas
Summary
Relationship-driven luxury automotive sales professional with 11 years of progressive dealership experience and a proven ability to adapt, grow, and succeed in an ever-changing sales environment. Throughout my career, I have built lasting customer relationships by listening closely, understanding individual needs, and creating a personalized experience that extends well beyond the initial sale. I am a positive, energetic, and goal-oriented professional who is motivated by continued growth and the opportunity to challenge myself in a luxury automotive environment.
Overview
11
11
years of professional experience
Work History
Sales Professional & Certified Lincoln Specialist
Covert Ford Lincoln
Austin, TX
05.2017 - Current
- Selected in 2021 as one of four associates to serve as a Certified Lincoln Specialist, providing luxury clientele with a seamless, high-touch purchasing and ownership experience.
- Ranked consistently among Top 10 sales professionals, achieving a 5/5 CSI rating.
- Average 12-15 vehicles per month, achieving multiple record months of 20+ units sold.
- Manage the complete client journey from initial inquiry and needs assessment through vehicle selection, product presentation, test drive, negotiation, purchase, delivery, and continued relationship management.
- Delivered concierge-style services, facilitating remote test drives, remote purchasing experiences, home vehicle deliveries, and personalized client follow-up.
- Managed and converted internet leads through phone, email, text, and CRM communication, fostering a robust pipeline of prospective, repeat, and referral clients.
Internet Sales BDC Representative
Covert Ford Lincoln
Austin, TX
07.2016 - 05.2017
- Managed and nurtured incoming internet leads through high-volume phone, email, text, and CRM follow-up to maximize lead engagement.
- Engaged prospective buyers, identified purchasing barriers, scheduled showroom appointments, and re-engaged lost opportunities to enhance lead conversion and customer experience.
- Managed incoming customer inquiries through phone and online channels effectively.
- Facilitated communication between customers and sales staff to enhance service quality.
- Provided detailed product information to assist customers in making informed decisions.
Service BDC Agent & Loaner Vehicle Coordinator
Covert Ford Lincoln
Austin, TX
06.2015 - 07.2016
- Coordinated inbound and outbound service communication, managed appointment scheduling, addressed customer inquiries, and confirmed service appointments to enhance customer experience.
- Oversaw service loaner vehicle program, handling reservations, contracts, ensuring vehicle readiness, and executing customer handoffs to streamline service delivery.
- Facilitated customer inquiries regarding vehicle options and services.
- Managed appointment scheduling for test drives and service visits.
- Assisted in processing sales leads through CRM platforms.
Education
Finance & Insurance (F&I) Certification -
IA American Training Institute
Austin, TX01-2023
High School Diploma -
College Coursework
Austin Community College
Austin, TXSkills
- Strong Communication
- Problem-Solving
- Customer retention
- Relationship Building
- Ability to Perform Under Pressure
- Time Management
- Organization
- Self-Motivated
- Goal-Oriented
- Adaptable
- Team Collaboration
- Positive and Energetic
Timeline
Sales Professional & Certified Lincoln Specialist
Covert Ford Lincoln
05.2017 - Current
Internet Sales BDC Representative
Covert Ford Lincoln
07.2016 - 05.2017
Service BDC Agent & Loaner Vehicle Coordinator
Covert Ford Lincoln
06.2015 - 07.2016
Finance & Insurance (F&I) Certification -
IA American Training Institute
High School Diploma -
College Coursework
Austin Community College