Kiah Smith
Madison,AL
Summary
Dynamic furniture sales professional with a robust background in customer engagement and a proven track record of closing high-value deals. Expertise in team collaboration and adaptability to evolving customer needs ensures optimal sales performance and client satisfaction. Renowned for strong product knowledge and exceptional communication skills, consistently delivering outstanding results through effective negotiation and relationship-building strategies. With a deep understanding of market trends and customer preferences drives innovative sales initiatives that enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Furniture Sales Professional
Alabama Furniture Market
Huntsville, Al
07.2025 - Current
- Engaged customers through personalized consultations to identify furniture needs and preferences.
- Demonstrated product features and benefits, enhancing customer understanding and satisfaction.
- Reached top salesperson out of the store more than 7months in a row.
- I was added to monthly "100k club" twice and fell among 90's several months
- Surpassed the monthly sales goal by thousands
- Collaborated with team members to develop strategic sales plans that increased store traffic.
- Implemented merchandising strategies that improved visual displays and attracted customer interest.
- Analyzed sales trends to inform inventory purchases and optimize product offerings.
- Developed tailored sales strategies for individual customers, resulting in higher satisfaction rates and repeat business.
- Conducted thorough needs assessments for potential clients, recommending suitable furniture solutions based on their preferences and requirements.
- Coordinated with suppliers to ensure timely deliveries of products while minimizing logistical costs.
- Collaborated with store management to optimize showroom layout, enhancing visual appeal and improving traffic flow.
- Performed regular market research to stay updated on industry trends, adjusting sales techniques accordingly.
Sales Associate
Room by Room Home Furnishings
Oxford Al
06.2023 - 07.2025
- Assisted customers in product selection, ensuring alignment with specific needs and preferences.
- Collaborated with team members to create visually appealing merchandise displays, driving customer engagement.
- Delivered exceptional customer service, enhancing client satisfaction, loyalty, and improving overall shopping experiences
- Guided customers through product selection, utilizing in-depth knowledge of furniture features and benefits.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Maintained visual merchandising standards to create appealing store displays and optimize sales opportunities.
- Researched furniture materials and suggested pieces to clients based on budget and want.
Sales Coordinator
Camping World
Oxford, Alabama, United States
01.2021 - 05.2023
- Reported on sales transactions and expenses accurately.
- Oversaw special sales events, including setting up displays and preparing promotional materials.
- Remained up to date on current sales, company processes, and merchandising standards. As well as, store policies regarding payments, returns and exchanges.
- Met and exceeded company's sale goals by surpassing 'tier 1' requirements for several months in a row.
- Built relationships with customers to increase likelihood of repeat business.
- Described product to customers to accurately explain details and care of merchandise.
- Stocked and replenished merchandise according to store POG, and floorplan layouts.
Customer Service Representative
Circle K
Golden, Colorado
04.2021 - 11.2021
- Verified ages for customers purchasing tobacco products, lottery tickets and alcoholic beverages.
- Scanned items at checkout and handed purchased goods and currency along with receipts to customers.
- Upheld store standards throughout day-to-day operations and with consistent opening and closing procedures.
- Stocked shelves with new merchandise and rearranged items to keep displays looking fresh.
- Delivered exceptional customer service in interactions, going beyond requirements to smoothly handle needs.
Traffic Protector
AWP
Goodlettsville, Tennessee
09.2020 - 03.2021
- Made accurate and confident decisions to establish priorities and successfully manage emergency situations.
- Separated traffic from workers by setting up barricades along construction zones.
- Stopped and slowed vehicles with use of hand-held paddles.
- Monitored traffic flow to identify problems and warn laborers.
- Set up safe work zones with proper cones, barrels, or other equipment.
Assistant Manager
Family Dollar
Pensacola, Florida
06.2019 - 09.2020
- Assisted with promotions, including building displays, organizing merchandise, and completing signage changes.
- Rotated products following seasonal trends and styles according to company strategy.
- Maintained a star store, keeping all areas clean, merchandise stocked and shelves faced for optimal presentation.
- Directed smooth replenishments, coordinating truck delivery's/vendors, storage, and restocking procedures.
- Ensured correct nightly deposits, daily counts, and the reporting of daily values.
Lead Key Holder
Dollar General
Gulfbreeze, Florida
05.2017 - 06.2019
- Carefully counted drawers/tills at beginning and end of each shift for myself and other employees.
- Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions.
- Preformed loss prevention by tracking misplaced and damaged items
- Drove sales success by building displays and merchandising products.
- Checked returned product condition before processing refunds.
- Confirmed prices and processed payments to complete sales.
Education
High School Diploma -
Navarre High School
Navarre, FL05-2018
Skills
- Customer retention
- Strong communication
- Product merchandising & Inventory control
- Critical thinking & Reliability
- Problem-solving
- Computer skills
- Extremely goal oriented
- Brand awareness & Interior design
- Sales Reporting & SKU integrity
- Delivery coordination
- Product demonstration
- Warranty promotion
Timeline
Furniture Sales Professional
Alabama Furniture Market
07.2025 - Current
Sales Associate
Room by Room Home Furnishings
06.2023 - 07.2025
Customer Service Representative
Circle K
04.2021 - 11.2021
Sales Coordinator
Camping World
01.2021 - 05.2023
Traffic Protector
AWP
09.2020 - 03.2021
Assistant Manager
Family Dollar
06.2019 - 09.2020
Lead Key Holder
Dollar General
05.2017 - 06.2019
High School Diploma -
Navarre High School