Brooke Landry
Dedicated to accurate coding and billing while preforming other possible office duties
Southwick,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Bartender/ server
Chilis restaurant
Simsbury, USA
11.2022 - Current
- Prepared and served a variety of beverages and cocktails to guests.
- Prepared and served diverse alcoholic and non-alcoholic beverages to patrons, ensuring a clean and well-stocked bar area for optimal service.
- Provided excellent customer service in a fast-paced dining environment.
- Took food orders while identifying and accommodating foodborne allergies, enhancing safety and enjoyment for all diners.
- Maintained cleanliness and organization of bar and dining areas.
Wearhouse Associate
Amazon Warehouse
Windsor, USA
10.2023 - 04.2024
- Scanned items in bins to ensure inventory accuracy, supporting operational flow and customer satisfaction.
- Maintained attention to detail to uphold inventory integrity, directly contributing to timely delivery of correct products.
- Operated forklifts to move products within the warehouse efficiently.
- Organized and maintained inventory using Amazon's warehouse management system.
- Packaged and labeled products for shipment to ensure accuracy.
Togo Specialist/server
Olive Garden
West Springfield, USA
11.2018 - 10.2023
- Answered phone calls, serving as first point of contact for guests to ensure positive initial experience.
- Gathered customer names and phone numbers prior to placing detailed, allergen-safe orders to enhance order accuracy.
- Collected detailed orders, including allergy information and special requests, using Asir server to streamline order processing.
Education
Associate in Science - Office Information Technologies
Springfield Technical Community College
Springfield, MA05-2024
HI-SET -
Springfield Technical Community College
Springfield, MA06-2018
Skills
- Quick learner
- Following instructions
- Telephone etiquette
- Continuous improvement
- Professional service standards
- Billing procedures
- CPT/ICD-10 knowledge
- Claims processing
- Customer relationship management
- Detailed order accuracy
- Attention to detail
- Healthcare reimbursement
- Medical record review
- Revenue cycle management
- Medical terminology expertise
- Procedural coding
- Medical billing software
- ICD-10 proficiency
- CPT coding
- Insurance coding
- Medical coding guidelines
Languages
- English, Proficient
- Spanish, Open to learning
Certification
- CPC
Timeline
Wearhouse Associate
Amazon Warehouse
10.2023 - 04.2024
Bartender/ server
Chilis restaurant
11.2022 - Current
Togo Specialist/server
Olive Garden
11.2018 - 10.2023
Associate in Science - Office Information Technologies
Springfield Technical Community College
HI-SET -
Springfield Technical Community College