Brooke LeCates
Georgetown,TX
Summary
Experienced professional with over 10 years in the hospitality industry, seeking an entry-level position in a law firm as an aspiring paralegal. Strong time management and productivity skills, along with a background in retail workflow and administrative support, have equipped me with the ability to handle multiple competing demands. I excel in supporting client expectations, effective communication, thorough research, and attention to detail. Committed to meeting team goals and always willing to take on added responsibilities.
Overview
3
3
years of professional experience
Work History
Housekeeping Coordinator
IMOP Professional Services
Liberty Hill, TX
05.2024 - Current
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Lash Technician
AMAZING LASH STUDIO
Austin, TX
08.2023 - 08.2024
- Schedule and confirm appointments by phone, text, and email, and input customer data into the company system
- Perform professional eyelash extension services and provide detailed consultation and post-care instructions
- Managed a daily client load of 7-11 for comprehensive set and fill services.
- Adhered to safety protocols and sanitation guidelines mandated by the Texas Board of Licensing & Regulation.
- Optimized client satisfaction and salon efficiency with exceptional time management.
Substitute Teacher, K-12
LISD
Leander, TX
01.2022 - 09.2023
- Executed established lesson plans to support ongoing student learning and strengthen foundational concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Engaged in weekly team discussions aimed at improving curriculum plans.
- Communicated effectively with parents regarding student conduct and academic performance.
- Recorded assessment results in the grade book.
Education
Paralegal Certificate -
CENTER FOR ADVANCED LEGAL STUDIES
Houston, TX09.2024
Sommelier Certification -
WSET
Las Vegas, NV01.2019
Esthetic License -
STEINER INSTITUTE OF ESTHETICS
Phoenix, AZ01.2011
Skills
- Organizational Operations
- Communication
- Time Management
- Problem-Solving
- Mentoring/Leadership
- Relationship Building
- Retail Workflow
- Sales
- Administrative Support
- Microsoft Office
- Westlaw
- Legal Research
Timeline
Housekeeping Coordinator
IMOP Professional Services
05.2024 - Current
Lash Technician
AMAZING LASH STUDIO
08.2023 - 08.2024
Substitute Teacher, K-12
LISD
01.2022 - 09.2023
Paralegal Certificate -
CENTER FOR ADVANCED LEGAL STUDIES
Sommelier Certification -
WSET
Esthetic License -
STEINER INSTITUTE OF ESTHETICS