Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Lewis

Pleasant Hill,LA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

15
15
years of professional experience

Work History

Team Leader - Project Management

United Healthcare
02.2020 - Current
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Admissions Representative

Baylor University
09.2016 - 02.2020
  • Prepared reports on application progress and other relevant metrics.
  • Processed admission decisions according to established guidelines.
  • Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.

Debt Collector

Ally Financial Inc.
10.2014 - 09.2016
  • Developed strategies to collect on past due accounts while maintaining customer relationships.
  • Drafted letters demanding payment from delinquent customers using standard templates.
  • Coordinated with legal departments for accounts requiring further action.
  • Utilized skip tracing techniques to locate hard-to-find debtors.
  • Contacted insurance companies to check status of claim payments.

Store Manager

Verizon Wireless
06.2012 - 10.2014
  • Analyzed operational processes to identify areas for improvement and drive efficiency.
  • Collaborated with cross-functional teams to implement strategic initiatives that enhance productivity.
  • Developed training programs to onboard new employees and ensure adherence to company standards.
  • Mentored team members, fostering a culture of continuous improvement and professional growth.

Trainer

SARC
06.2010 - 09.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Education

Associate of Business Administration -

Bossier Parish Community College
Bossier City, LA
01-2024

High School Diploma -

Pleasant Hill High School
Pleasant Hill, LA
05-2010

Skills

  • Insurance verification
  • Policy adherence
  • Empathy and patience
  • Call center experience
  • Patient confidentiality
  • Empathy and patience
  • Medical terminology
  • Student recruitment
  • Academic advice and counseling
  • Questionnaire assistance
  • Scheduling appointments
  • Teamwork and collaboration
  • Attention to detail
  • Staff training
  • People management
  • Team supervision

Timeline

Team Leader - Project Management

United Healthcare
02.2020 - Current

Admissions Representative

Baylor University
09.2016 - 02.2020

Debt Collector

Ally Financial Inc.
10.2014 - 09.2016

Store Manager

Verizon Wireless
06.2012 - 10.2014

Trainer

SARC
06.2010 - 09.2012

Associate of Business Administration -

Bossier Parish Community College

High School Diploma -

Pleasant Hill High School

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