Brooke Lindsay
Oak Park,IL
Summary
Seasoned Food and Beverage Manager with more than ten years of experience in fast-paced, customer service driven environments. Excellent interpersonal and guest relation skills, while focused on raising service standards. Track record of achieving exceptional results in improving revenue, reducing turnover and continually increasing guest satisfaction.
Overview
9
9
years of professional experience
Work History
Floor Manager
Maple & Ash
06.2021 - Current
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Control inventories of food, equipment, small-ware, and liquor, and report shortages to designated personnel
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Supervised department recoveries to maintain organized and professional displays for customers.
Cocktail Server
Peninsula Hotel
08.2019 - 02.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Food and Beverage Supervisor
Ace Hotel
05.2016 - 10.2018
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Prepare support staff work schedules
- Tracked readiness of tables and pace of dinning
- Supplied guests with directions and information regarding property and local areas of interest
- Balanced and dropped receipts according to accounting specifications.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Education
Culinary Arts & Hospitality Management -
Kendall College
12.2012
Skills
- Leadership & Staff Management
- Guests Service Excellence
- Operations & Financial Management
- Restaurant & Kitchen Operations
- Sales & Upselling Techniques
- POS Proficiency
Timeline
Floor Manager
Maple & Ash
06.2021 - Current
Cocktail Server
Peninsula Hotel
08.2019 - 02.2020
Food and Beverage Supervisor
Ace Hotel
05.2016 - 10.2018
Culinary Arts & Hospitality Management -
Kendall College
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