BROOKE LITTLES

• Oversee freight coordination across 60+ active trailer doors in a high-volume distribution center
• Manage and monitor 20–30 daily domestic and international shipments to ensure on-time delivery
• Support workflow coordination for a team of 12 associates during assigned shifts
• Step in for management on 4th shift to maintain operational continuity, productivity, and dock flow
• Train and onboard 10+ associates on shipping systems, GLS/YMS updates, and freight processing procedures
• Monitor WPS performance metrics and analyze operational charts to identify improvement opportunities
• Maintain accurate trailer documentation including cube, weight, and case counts
• Investigate and resolve freight discrepancies, damage claims, and carrier issues
• Collaborate cross-functionally with managers, carriers, and associates to eliminate processing delays
• Ensure compliance with logistics policies, safety standards, and documentation procedures

Leadership & Operational Impact:

• Improved dock organization to reduce freight congestion
• Strengthened shipment accuracy through proactive discrepancy research
• Supported productivity goals by monitoring performance data and adjusting workflow when necessary
• Served as point-of-contact during management absences to maintain operational stability

• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Administered payroll and maintained proper documentation of employee personnel.
• Used judgment and initiative in handling confidential matters and requests.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Answered customer questions and provided store information.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Rotated and merchandised products at point-of-sale to improve impulse buy rate.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.
• Helped customers find specific products, answered questions and offered product advice.