Brooke Ludens
Sioux Falls,SD
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Tile Setter Helper
Best Tile Inc.
Chancellor, SD
01.2022 - Current
- Improved tile setting efficiency by assisting in the preparation of work areas and materials.
- Enhanced project completion rates by providing support to the lead Tile Setter with various tasks.
- Increased customer satisfaction by maintaining a clean and organized workspace during projects.
- Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
- Optimized workflow by effectively managing inventory levels of tools and materials on job sites.
- Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
- Expedited finishing processes through efficient grouting, sealing, caulking, and polishing tasks.
Server
Roundhouse Brew Pub
Sioux Falls, SD
10.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Overtime Sports Bar & Grill
Sioux Falls
08.2021 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Grand Living
Sioux Falls, SD
06.2020 - 07.2021
- Enhanced customer resident by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable resident experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied residents.
- Assisted in training new hires, providing guidance on restaurant standards and best practices within assisted living facility.
Merchandise Associate
JCPenney
Sioux Falls, SD
05.2019 - 01.2020
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Supervising coworkers and assisting management in collecting cash drawers, authorizing discounts and conducting bag checks after closing shifts.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
Education
N/A - Interior Design
Wayne State College
Wayne, NESkills
- Site Cleanup
- Adhesive Application
- Worksite Safety
- Surface Preparation
- Teamwork Abilities
- Materials Management
- Work Order Interpretation
- Time Management
- Adaptability
- Problem Solving
- Inventory Management
- Attention to Detail
- Customer Service
- Material Transport
- Active Listening
- Work Site Organization
Timeline
Tile Setter Helper
Best Tile Inc.
01.2022 - Current
Server
Roundhouse Brew Pub
10.2021 - 04.2022
Server
Overtime Sports Bar & Grill
08.2021 - 11.2021
Server
Grand Living
06.2020 - 07.2021
Merchandise Associate
JCPenney
05.2019 - 01.2020
N/A - Interior Design
Wayne State College