Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Brooke Lykins

Brooke Lykins

Menomonee Falls,WI

Summary

A dynamic leader with a strong focus on customer service and conflict resolution. Experience in customer service and training staff to drive operational success. Committed to maintaining high standards of organization and cleanliness.

Overview

3
3
years of professional experience

Work History

Manager

Pop's Custard
Menomonee Falls, Wisconsin
12.2022 - 08.2025
  • Maintained cleanliness and organization of the production area and serving space.
  • Resolved customer complaints effectively to enhance overall experience at the shop.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Stocked shelves and organized merchandise for optimal presentation.
  • Trained new cashiers on register operation and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Usher

Summerfest
Milwaukee, Wisconsin
06.2023 - 07.2023
  • Guided attendees to their seats during live performances and events.
  • Monitored audience behavior to maintain a positive environment.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Actively monitored crowd control during large gatherings.
  • Informed security of any suspicious activity or persons on premises.

Education

High School Diploma -

Hamilton High School
Sussex, WI
06-2025

Skills

  • Customer service
  • Team leadership
  • Multi-tasking
  • Time management
  • Cash handling
  • Audience management
  • Training new employees

Affiliations

Rugby

Kids ministry volunteer

Babysitting

President and treasurer of Christian Club

Youth group

German club

Boxing

Accomplishments

Varsity Letter, Rugby

Four year award, Rugby

Most Improved Player, Rugby

Timeline

Usher

Summerfest
06.2023 - 07.2023

Manager

Pop's Custard
12.2022 - 08.2025

High School Diploma -

Hamilton High School

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