Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke McAllister

Summary

Proven healthcare professional with extensive experience at Augusta Health, specializing in HIPAA compliance and charge capture proficiency in Radiology, Oncology, Psychology, Transitional Care as well as multiple outpatient clinics. Proficient understanding of ICD-10 and E/M denials. Demonstrated expertise in enhancing billing processes and improving patient satisfaction through effective teamwork and collaboration. Known for meticulous attention to detail and problem-solving abilities, significantly contributing to optimized revenue cycle management and practice growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Charge Entry Specialist II

Augusta Health
07.2021 - Current
  • Worked with revenue cycle team to identify denial trends.
  • Answered questions and assisted providers and office staff.
  • Expedited payment collection by submitting clean claims for reimbursement from insurance companies and patients promptly.
  • Ensured compliance with billing guidelines by staying current on relevant regulations, policies, and procedures.
  • Maintained strict adherence to HIPAA regulations, protecting patient privacy and ensuring the confidentiality of sensitive information .
  • Contributed to practice growth by effectively coordinating with other departments to optimize billing processes across all service lines.

Administrative Assistant II

Augusta Health
04.2018 - 07.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Dental Assistant

Dental Health Associates
08.2013 - 04.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.

Education

Certified Professional Coder - Medical Coding

Blue Ridge Community College
Weyers Cave, VA
05.2024

Skills

HIPAA Compliance

Healthcare Industry Knowledge

Accurate data entry

Claims Processing

Insurance Verification

Medical Coding Expertise

Charge Capture Proficiency

Teamwork and Collaboration

Attention to Detail

Time Management

Problem-solving abilities

Certification

CHAA

  • NAHAM 2019 April

Timeline

Charge Entry Specialist II

Augusta Health
07.2021 - Current

Administrative Assistant II

Augusta Health
04.2018 - 07.2021

Dental Assistant

Dental Health Associates
08.2013 - 04.2018

Certified Professional Coder - Medical Coding

Blue Ridge Community College

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Brooke McAllister