BROOKE MALLOY
Coeur d’Alene,ID
Summary
Diligent Associate Director with a strong background in program management and social care integration. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership, strategic planning skills, and strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager, Social Care Integration
PeaceHealth Southwest Medical Center
Vancouver, WA
04.2023 - Current
- Developed and managed the innovative Community Health Hub program focusing on the integration of social services into emergency care through partnerships with social service organizations.
- Collaborated with stakeholders to develop Community Health Hub operational guidelines, referral workflows, and standard work documents, set program expectations, and defined outcome measures for program evaluation.
- Built and strengthened partnerships with social service organizations, negotiated and executed contracts, and engaged external stakeholders through community events, meetings, and presentations.
- Analyzed program performance metrics to identify areas for improvement and optimize workflows.
- Facilitated stakeholder meetings to gather feedback and align project goals with organizational objectives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Championed best practices in project management, fostering a culture of continuous improvement, and utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Mentored junior team members, fostering professional development and knowledge transfer within the team.
Medical Social Worker
PeaceHealth Southwest Medical Center
Vancouver, WA
09.2021 - 04.2023
- Assessed, developed, implemented, and monitored a safe, comprehensive discharge plan of care for medically and psychosocially complex patients back into community and home environments.
- Collaborated with an interdisciplinary team to identify problems or needs which require special planning, intervention, teaching, and follow-up.
- Identified and coordinated appropriate community services as well as provided resources that comply with a patient’s goals and plan of treatment to ensure support and safety.
- Advocated for patients' rights, ensuring access to necessary health services and resources.
Social Work Intern
Syracuse VA Medical Center
Syracuse, NY
08.2020 - 05.2021
- Conducted community outreach, completed intake assessments to determine client needs and eligibility for services, and provided short-term case management services to Veterans consistent with the goals and methods of the Healthcare for Homeless Veterans program.
- Advocated for Veterans by coordinating care and referring Veterans to the VA Medical Center, VA Regional Offices, and community agencies.
- Documented case notes accurately, ensuring compliance with organizational standards and regulations through the Homeless Operations Management and Evaluation System (HOMES).
- Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
Public Administration Intern
State University of New York at Binghamton
Vestal, New York
08.2020 - 12.2020
- Coordinated a community development project focused on ways to better support Binghamton University’s military-affiliated community
- Created and conducted a needs assessment of the community to identify and explore service gaps
- Developed a working relationship with Cornell University and the ROTC program to enhance university resources and build connections with the local military-affiliated communities
Graduate Assistant
State University of New York at Binghamton
Vestal, New York
08.2018 - 05.2020
- Collaborated with Department of Social Work faculty and staff members on the accreditation process for the Baccalaureate of Social Work (BSW) program
- Organized student-led faculty candidate interviews and offered feedback to the department
- Teaching assistant for undergraduate course, Public and Social Services Practice
Social Work Intern
Binghamton University Community Schools
Whitney Point, NY
08.2018 - 06.2019
- Promoted social justice for oppressed populations within the Whitney Point School District, including students who identify as part of the LGBTQ+ community, families living in poverty, children with behavioral issues, families impacted by the opioid epidemic, and students with anxiety, depression, and suicidal ideation.
- Advanced professional knowledge and skills through interdisciplinary meetings, training courses, and conferences.
- Implemented the BUS BUCS Program with elementary students, collected and tracked data for program evaluation aimed to address chronic absenteeism.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
Psychometric Support Assistant
American Institutes for Research
Washington, D.C.
10.2016 - 08.2018
- Provided psychometric and statistical support to client-specific state assessments.
- Conducted data collection, data management, and data analysis with significant responsibilities related to quality and accuracy assurance for data deliverables.
- Collaborated with clients for meetings and timely deliverables and conducted managerial tasks within my direct team to support organization, communication, and coordination of important deadlines.
- Trained new team members on operational procedures, promoting consistency and knowledge sharing.
Education
Master of Social Work -
State University of New York At Binghamton
Binghamton, NY05-2021
Master of Public Administration -
State University of New York At Binghamton
Binghamton, NY05-2021
Bachelor of Science - Psychology and Neuroscience, Child and Family Studies
Syracuse University
Syracuse, NY05-2016
Skills
- Strategic planning
- Program development and management
- Policy and procedure improvements
- Operations management
- Process improvement
- Team leadership and direction
- Stakeholder communications and management
- Cross functional team builder
- Budgeting and resource management
- Community outreach
- Proficient in Microsoft Office
- Contract development
- Partnerships and resource mobilization
- Detail-oriented
- Problem-solving
Certification
- Social Worker Independent Clinical License (SWL.LW.61655509), Washington State Department of Health, May 2025 – Present
- Technology of Participation Training, March 2024
- Adult Mental Health First Aid, National Council for Mental Wellbeing, June 2025
- Basic Life Support Certification, American Heart Association, September 2025
- Applied Suicide Intervention Skills Training (ASIST), Center for Suicide Prevention, January 2019
Timeline
Program Manager, Social Care Integration
PeaceHealth Southwest Medical Center
04.2023 - Current
Medical Social Worker
PeaceHealth Southwest Medical Center
09.2021 - 04.2023
Social Work Intern
Syracuse VA Medical Center
08.2020 - 05.2021
Public Administration Intern
State University of New York at Binghamton
08.2020 - 12.2020
Graduate Assistant
State University of New York at Binghamton
08.2018 - 05.2020
Social Work Intern
Binghamton University Community Schools
08.2018 - 06.2019
Psychometric Support Assistant
American Institutes for Research
10.2016 - 08.2018
Master of Social Work -
State University of New York At Binghamton
Master of Public Administration -
State University of New York At Binghamton
Bachelor of Science - Psychology and Neuroscience, Child and Family Studies
Syracuse University