GRACE STERLING
Ithaca,NY
Summary
Project Manager specializing in maternal and infant health program coordination and Medicaid waiver service delivery, with experience leading cross-sector initiatives across healthcare, public health, and community-based organizations. Skilled in managing grant-funded programs, overseeing complex workflows, and ensuring compliance with Medicaid 1115 waiver requirements. Experienced in client navigation, screening, and coordination of health-related social needs (HRSH) services, with a strong focus on trauma-informed and equitable care. Adept at building collaborative partnerships, improving program operations, and using data to inform continuous quality improvement. Currently pursuing graduate-level studies in social work, bringing an evidence-informed and practice-integrated approach to program leadership and service delivery.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Program Manager and Social Care Navigator
Seven Valleys Health Coalition
2025 - Current
- Maternal and infant health program management.
- Cross-sector project coordination across healthcare, public health, and community-based organizations.
- Medicaid 1115 waiver screening, navigation, and Health-Related Social Needs (HRSH) service coordination.
- Managed up to 200 cases via the Medicaid 1115 waiver at a time
- Program implementation, operations management, and workflow development.
- Grant-funded program compliance, reporting, and outcomes tracking.
- Client navigation and care coordination within complex service systems.
- Data tracking, documentation systems, and performance monitoring.
- Engagement and partnership development across clinical and non-clinical systems.
- Training, onboarding, and coordination of multidisciplinary teams and partners.
- Trauma-informed and culturally responsive service delivery.
- Professional communication with providers, agencies, and community stakeholders.
- Problem-solving and process improvement in multi-program environments.
- Identified program obstacles and communicated possible impacts to the team.
FULL-TIME CAREGIVER AND STUDENT
HOME
08.2024 - 2025
- Providing full-time care to newborn son while continuing graduate studies.
- Developed exceptional time management, multitasking, and prioritization skills balancing parenting and coursework.
SUBSTITUTE PRESCHOOL TEACHER
FRANZISKA RACKER CENTER
09.2023 - 01.2025
- Implemented lesson plans and monitored classroom activities to ensure a safe and nurturing environment.
- Modeled positive communication and problem-solving skills to support children's development.
- Maintained detailed records and communicated student progress to supervisors.
SERVER
APPLEBEE’S
10.2022 - 08.2024
- Delivered friendly and efficient customer service in a fast-paced environment.
- Resolved customer issues diplomatically to promote loyalty and satisfaction.
- Maintained clean and organized work areas to support team efficiency.
SERVER
SCENIC ROOT
10.2023 - 06.2024
- Managed high-volume customer service with accuracy and professionalism.
- Communicated menu details clearly and addressed dietary restrictions.
- Maintained compliance with safety and sanitation regulations.
SOCIAL WORK INTERN
NEWARK VALLEY MIDDLE SCHOOL
01.2024 - 05.2024
- Conducted assessments to identify at-risk students and developed individualized behavioral and educational plans in collaboration with school staff and parents.
- Facilitated support groups, promoting emotional and social growth among students.
- Documented client needs and progress, maintaining confidentiality and adhering to ethical guidelines.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
Education
Master of Social Work -
Keuka College
05.2028
Bachelor of Science - Human Services
SUNY Cortland
Cortland, NY05.2024
Criminology and Womens Studies
Hofstra University
Hempstead05.2022
Skills
- Strong verbal and written communication
- Client assessment and documentation
- Multitasking and time management
- Attention to detail and compliance with regulations
- Critical thinking and problem solving
- Ethical decision-making
- Collaboration and teamwork
- Project management
- Detail-oriented
- Strategic planning
- Problem-solving
Certification
- CPR Certified
- Mandated Reporter Training
- CITI Ethics Certificate in Human Research (Social and Behavioral Category)
Timeline
FULL-TIME CAREGIVER AND STUDENT
HOME
08.2024 - 2025
SOCIAL WORK INTERN
NEWARK VALLEY MIDDLE SCHOOL
01.2024 - 05.2024
SERVER
SCENIC ROOT
10.2023 - 06.2024
SUBSTITUTE PRESCHOOL TEACHER
FRANZISKA RACKER CENTER
09.2023 - 01.2025
SERVER
APPLEBEE’S
10.2022 - 08.2024
Bachelor of Science - Human Services
SUNY Cortland
Program Manager and Social Care Navigator
Seven Valleys Health Coalition
2025 - Current
Master of Social Work -
Keuka College
Criminology and Womens Studies
Hofstra University
Additional Information
U.S. Citizen, able to pass a background check and drug screening, proficient with Microsoft Office and data management systems