Brooke Mann
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
9
9
years of professional experience
Work History
Owner
The Rabbit Hole Metaphysical & Gift Shop
01.2023 - 01.2025
- Designed from the ground up, a brick-and-mortar gift boutique with a foundational vision for community connection and collective creativity.
- Developed marketing strategies to enhance store visibility and engagement, as well as collaborated with private vendors and small business owners for public events and private parties, and curated unique product selections to meet customer interests.
- Managed daily operations of a metaphysical and gift shop that included accounting, ordering, merchandising, marketing, event coordinating, and customer care.
Assistant Manager
Factory Connection
01.2016 - 01.2025
- Served in many positions at Factory Connection, including the following: Sales Associate, Assistant Manager, and Store Manager.
- Managed the daily store operations to include a smooth workflow among team members, caring for the needs of our customers, promoting the company sales model, maintaining a clean and well-displayed storefront, hiring, and scheduling sales associates, and submitting weekly reports.
- Trained new staff on customer service protocols and store procedures.
- Collaborated with management to implement promotional strategies and improve sales.
Loan Clerk
Wellworth Bank
01.2018 - 01.2020
- I began my career at Wellworth Bank (formerly Citizens Bank of Lafayette) as a teller, where I mastered transaction basics and supported our customer base. I then transitioned into the Loan Department, providing support to our lending team
- Maintained meticulous loan document filing systems to ensure data integrity and compliance.
- Facilitated customer loan payments, and provided high-quality account support.
- Managed the processing of legal documents for the release of real estate and automotive collateral.
- Executed post-closing procedures, and prepared essential follow-up documentation.
- Collaborated with the lending team to provide comprehensive administrative and operational support.
Education
High School - Honors Graduate
McGavock High School
Nashville, TN01.2000
Skills
- Administrative
- Customer Care
- Hospitality
- Business Management
- Organization
- Communication
- Creativity
- Financial oversight
- Effective communication
- Team leadership
- Problem solving
- Attention to detail
Professional References
- Billy Snyder, Wellworth Bank, Lafayette, TN, 615-388-6473
- Myra Burton, Factory Connection, Lafayette, TN, 615-388-2455
- Michelle Johnson, Squirky's Eatery & Market, Red Boiling Springs, TN, 865-206-9681
Timeline
Owner
The Rabbit Hole Metaphysical & Gift Shop
01.2023 - 01.2025
Loan Clerk
Wellworth Bank
01.2018 - 01.2020
Assistant Manager
Factory Connection
01.2016 - 01.2025
High School - Honors Graduate
McGavock High School