Brooke Manzano
Escondido,CA
Summary
Dynamic entrepreneur and adept communicator with a proven track record in small business operations and customer relations, notably at Forever Glow Cosmetics. Excelled in financial management and marketing, boosting client satisfaction and engagement through innovative strategies. Skilled in relationship building, my approach has consistently enhanced business growth and client service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
Forever Glow Cosmetics
Oceanside
12.2022 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Social media marketing
- Creating eyelash extensions customized to each eye to enhance natural beauty.
Delivery Driver
DoorDash
Fallbrook, CA
09.2022 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
In-Home Nanny
Care. Com
Encinitas, CA
03.2017 - 12.2019
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, cooking and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Taught children everyday skills
Education
Cosmetology - Beauty
Paul Mitchell The School
Temecula, CA11.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Business Planning
- Marketing
- Financial Management
- Business marketing
- Consulting
- Financial Planning
- Cost Reduction
Certification
LLC, Cosmetologist License
Timeline
Owner
Forever Glow Cosmetics
12.2022 - Current
Delivery Driver
DoorDash
09.2022 - 09.2023
In-Home Nanny
Care. Com
03.2017 - 12.2019
Cosmetology - Beauty
Paul Mitchell The School