Brooke Martin
Boca Raton,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Senior VIP Ambassador
The Boca Raton Resort And Club
03.2023 - Current
- Managed over 70 VIP guest at a time.
- Streamlined communication with hotel staff for efficient coordination of guest requests and preferences.
- Managed guest profiles meticulously, maintaining up-to-date records of preferences and special requirements.
- Coordinated closely with housekeeping teams to guarantee immaculate room conditions upon guest arrival.
- Delivered exceptional concierge services such as arranging private transportation or securing last-minute reservations at sought-after venues.
- Adapted quickly to evolving situations, demonstrating flexibility in addressing diverse guest needs.
VIP Ambassador
The Boca Raton Resort And Club
08.2022 - 03.2023
- Collaborated with team members to provide consistent service quality across all touchpoints.
- Managed guest profiles meticulously, maintaining up-to-date records of preferences and special requirements.
- Leveraged local knowledge to provide insightful recommendations on dining, attractions, and transportation options.
- Developed strong rapport with guests through attentive listening and proactive problem-solving skills.
- Anticipated guests needs to ensure a seamless experience.
Executive Assistance to the President & CEO
The Boca Raton Resort And Club
02.2022 - 08.2022
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
Front Desk Agent
The Boca Raton Resort And Club
08.2021 - 02.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Salon Receptionist
Image Creators Salon And Spa
09.2015 - 07.2018
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Education
Bachelor of Arts - Communications
Florida Atlantic University
Boca Raton, FL04.2021
Skills
- Multilingual Proficiency
- Creative Thinking
- Emotional Intelligence
- Attention to Detail
- Decision Making
- Strategic Planning
Timeline
Senior VIP Ambassador
The Boca Raton Resort And Club
03.2023 - Current
VIP Ambassador
The Boca Raton Resort And Club
08.2022 - 03.2023
Executive Assistance to the President & CEO
The Boca Raton Resort And Club
02.2022 - 08.2022
Front Desk Agent
The Boca Raton Resort And Club
08.2021 - 02.2022
Salon Receptionist
Image Creators Salon And Spa
09.2015 - 07.2018
Bachelor of Arts - Communications
Florida Atlantic University
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