Brooke Martin
Blue Springs,MO
Summary
Dynamic professional with a strong background in customer service and food safety, honed as a Cheese Specialist at Hy-Vee. Proven ability to enhance customer satisfaction through personalized recommendations and effective product displays. Skilled in inventory management and cross-selling, demonstrating a commitment to excellence and teamwork in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cheese Specialist
Hy-Vee
Blue Springs, MO
07.2022 - Current
- Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
- Educated customers on proper storage techniques, ensuring optimal flavor preservation and reduced food waste.
- Collaborated with store management to plan and execute successful cheese promotions and events.
- Developed in-depth knowledge of various cheese types, enabling accurate suggestions for pairings and recipes.
- Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
- Conducted weekly inventory checks to ensure adequate stock levels and proper rotation of perishable items.
- Provided exceptional service through attentive listening, clear communication, and timely fulfillment of orders.
- Stocked food and service products, requesting reordering needs through supervisor.
- Assisted in the creation of visually appealing cheese displays, drawing customer attention and increasing sales.
Office Manager
American Family Insurance
Lee's Summit, MO
01.2015 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Preschool Teacher
Little Lambs Learning Center
Oak Grove, MO
05.2009 - 12.2014
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Shift Leader
Mr. Goodcents
Blue Springs, MO
09.2008 - 05.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associates Of Arts - Teaching
Metropolitan Community College
Kansas City, MO05.2012
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2009
Skills
- Food safety
- Cutting techniques
- Sanitation practices
- Product presentation
- Nutrition awareness
- Food allergy safety
- Strong work ethic
- Customer service
- Honesty and integrity
- Food preparations
- Equipment safety
- Safe food handling
- Pricing and shelf labeling
- Equipment use
- Product stocking and rotation
- Inventory counts
- Product knowledge
- Product displays and showcases
- Merchandising displays
- Platter and tray preparation
- Cross-selling products and services
- Deli equipment operation
- Problem-solving
- Time management
- Customer assistance
Certification
Certified Cheese Associate with Hy-Vee (Level 100)
Certified Cheese Specialist with Hy-Vee (Level 200)
Certified Cheese Expert with Hy-Vee (Level 300)
Timeline
Cheese Specialist
Hy-Vee
07.2022 - Current
Office Manager
American Family Insurance
01.2015 - 02.2022
Preschool Teacher
Little Lambs Learning Center
05.2009 - 12.2014
Shift Leader
Mr. Goodcents
09.2008 - 05.2012
Associates Of Arts - Teaching
Metropolitan Community College
High School Diploma -
Blue Springs High School