Brooke McCoy
San Antonio,TX
Summary
Currently, in the process of relocating to San Antonio from California, I am a dependable Patient Service Representative serving the diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Temecula Valley Imaging
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Server Trainer, Server, To Go Specalist, Host
Olive Garden Restaurant
09.2020 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - Biology For Transfer
Mt San Jacinto College
San Jacinto, CA05.2025
High School Diploma -
Temecula Valley High School
Temecula, CA06.2022
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
- Scheduling appointments
- Office Administration
- Spanish Fluency
Timeline
Patient Service Representative
Temecula Valley Imaging
06.2023 - Current
Server Trainer, Server, To Go Specalist, Host
Olive Garden Restaurant
09.2020 - 06.2023
Associate of Science - Biology For Transfer
Mt San Jacinto College
High School Diploma -
Temecula Valley High School
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