Brooke McPeak
Warringtion,Pennsylvania
Summary
Energetic Hostess and Food Runner with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. In addition, Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Chickie's And Pete's
12.2021 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Camp Counselor
Philadelphia Ukrainian Nationals
07.2023 - 08.2023
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Worked with children of varying age, interest, skill, and developmental levels.
- Provided constructive feedback on camper performance during end-of-session evaluations which helped inform future programming decisions.
Restaurant Hostess
Great Barn Taphouse
03.2021 - 11.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Food Runner
Great Barn Taphouse
03.2021 - 11.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Education
Current Student - Nursing
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2027
High School Diploma -
Central Bucks High School
Warrington, PA06.2023
Skills
- Conflict Resolution
- Server Support
- Table Bussing
- Customer Service
- Excellent communication
- Kitchen Staff Coordination
- Reservations Coordination
- Food Running
- Peer Mentoring
- Parental Communication
- Child Supervision
- Menu Memorization
Timeline
Camp Counselor
Philadelphia Ukrainian Nationals
07.2023 - 08.2023
Restaurant Hostess
Chickie's And Pete's
12.2021 - Current
Restaurant Hostess
Great Barn Taphouse
03.2021 - 11.2021
Food Runner
Great Barn Taphouse
03.2021 - 11.2021
Current Student - Nursing
Bloomsburg University of Pennsylvania
High School Diploma -
Central Bucks High School
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